Laterika Cassey

**** ******* ****** ** *********, MS 38671 901-***-**** adxier@r.postjobfree.com

Objective

Customer Service Representative with one year of experience solving customer issues and increasing overall customer loyalty. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperated with other staff members to make sure that the whole customer service life cycle was addressed regularly.

Experience

Nov 2022- Current

Security officer Securitas

Making badges for the employees on the computer and to make sure it’s work.

Making sure everyone is safe and secured.

Ensuing work areas are kept clean, neat and well organized.

Watching employees come through the metal detector.

Must ask employees that went off coming through the metal detector, to take everything out their pockets and everything that is metal,

Assist employees and visitors when they come to the window for assistance.

Amway ( Independent Business Owner) Customer Service

March 2022- current

Increased customer engagement by 14% through proactive follow-ups using their email or number that was provided.

Achieved a 100% customer approval rating by helping them make purchasing choices by identifying their storage needs and suggesting storage solutions.

Help customers register on my website

Monitored and recorded top customer grievances with details about frequency and seriousness using an Excel sheet.

Jan 2019 – Aug 2022

picking Nike Memphis

Ensuing work areas are kept clean, neat and well organized.

picking orders are requested by the T5.

Ensuring correct shipping information is attached and moving completed orders on the line.

Skills

Time management

Active listening

Critical thinking

Basic computer software/ web knowledge

Typing

Customer Service

Fast learner

Communication

Format computer files

Database

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