Service Representative Customer

Christine M. Laliberte

*** ******* **** ****** *******, Rhode Island 02889

Phone: 401-***-**** Phone: 401-***-**** E-Mail: ************@*****.*** CL Objective

A highly motivated and energetic financial analyst professional seeking an opportunity to utilize my skills in a fast-paced environment, with the desire and commitment to contribute to your business Experience

Contractor at Checks and Balances, East Providence, Rhode Island January 2022 – March 2023 TSO Analyst for Citizen’s Bank

Stop & Shop, Warwick, Rhode Island November 2020 – December 2021 Produce Team Member

E-Team Contractor at Citizen’s Bank, East Providence, Rhode Island April 2019 – November 2020

Treasury Solutions Analyst

Coastway Bank, Lincoln, Rhode Island October 2016 – May 2018 Head Teller Position (2016-2018)

Supervises a teller line that processes a variety of financial transactions.

Responsible for vault and the auditing, reporting and balancing of cash draw.

Manages the branch currency levels, tracks currency shipments and deliveries.

Maintains the schedule and ensures there are tellers to provide service.

Ensures that tellers are trained and comply with all regulatory and security policies and procedures. Citizens Bank, East Providence, Rhode Island November 2010 – July 2016 AML Sanctions Operations Analyst II (2010 – 2016)

Worked live alerts as well as biweekly FinCEN314A Reporting.

Made decisions to pass, fail, or escalate each transaction in the Bridger Insight system.

Was responsible for ensuring that assigned processing are performed according to the standards set forth by the bank, government and industry regulations.

Proactively worked to improve Customer Experience and Satisfaction, meeting or exceeding on all PI’s and SLA’s.

Trained with the Negative Media Team, and accurately instructed them in the Client Screening Filter.

Supported the Client Screening and Sanctions Filtering by working to fill in when volumes are high.

Created and maintained appropriate files which were to be reviewed by a supervisory staff as well as internal, external, and regulatory examiners during annual audits and examinations.

Interfaced with internal clients, compliance, business, client services, cash operations, securities operations as required. Aided in the creation of a dual process to save and archive files across two business entities post promotion in September of 2012 within the Sanction Filtering Operations Project.

Monitored all blocked accounts

Past positions: Client Screening, Pep. Negative Media, Transaction Filtering Analyst Santander/Sovereign Bank/Hospital Trust National Bank January 1978 – June 2009 Investment Sales Assistant II (1978 - 2009)

Traveled to each Financial Consultants branch offices to setup and maintain all customer materials as required by 2

the Security Exchange Commission (SEC).

Made appointments for Financial Consultants with new and existing clients for reviews.

Filed all records pertaining to client accounts and maintained record of all sales.

Coordinated, scheduled, and held events for Financial Consultant 's and their clients.

Worked with different venues to assure proper equipment and refreshments for presentations.

Proficiently trained New Colleagues and Licensed Banking Representatives as needed.

Loan Product Experience, taking applications, reviewing documents, disbursing funds to customers

Customer Service, keeping client needs first, follows up and follows through

Past positions: Account Manager, Customer Service Representative, Teller Education

Insurance Producer License – RI and MA N/A

Finra Series 6 & 63 – N/A

FIBA Certification-N/A

Tolman High School, Pawtucket, Rhode Island May 1978 Skills

Basic Microsoft Suite (Excel, Word, PowerPoint,

Outlook)

LexisNexis (legal database)

Bridger Insight (database)

World Compliance

World Check

Vessel Tracker

Episys (processing system)

Synapsys (referral system)

Encompass (loan system)

COCC (check scanning system)

Symitar (CRM database)

FInCEN (314A) Reporting

Fircosoft

FiServ

Mainframe

EASI

Content Manager

MTS

Swift Alliance

Access Optima

2

References

David Savard-Retired Policeman-401-***-****

Luis DaSilva-Past Supervisor Citizen’s Bank-401-***-**** Courtney Cavanaugh-Past Supervisor Coastway ****-***-***-****-******@*****.***

Contact this candidate