Fernando

Mancera

MAY *, ****

ADDRESS

***** ******* ** *** ******

TX 78586

PHONE

956-***-****

EMAIL

Fernandomancera15@gmail

OBJECTIVE

A competent, business oriented, team building, hardworking individual seeking an opportunity to use his skills to assist others. I am seeking a challenging and fast paced career.

Dear Recruiting Managers,

I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.

My background includes serving as a customer service associate at a call-center. Most recently, I worked on the customer service desk for Time Warner Cable, where my responsibilities included handling customer complex billing questions, issuing refunds and sales. In this position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. I also bring to the table strong computer skills in MS Word, MS Excel, and PowerPoint. I am confident that I can offer you the customer service, communication, and problem-solving skills you are seeking. Thank you for your time—I look forward to learning more about this career. Thank you,

Fernando Mancera

Education

San Benito High School May 1989

Texas Southmost College June 1989

PROFESSIONAL EXPERIENCE: RELEVANT EXPERIENCE

Sales representative

Time Warner Cable August 2000-August 2013

• Ability to read, write, and speak the English language fluently to communicate with customers and colleagues in a clear, straightforward, and professional manner

• Ability to empathize with the customer

• Problem solver with effective persuasion skills

• Ability to effectively trouble-shoot technical problems

• Ability to work independently; highly motivated and detail-oriented

• Ability to show judgment and initiative

• Ability to communicate in a clear, professional manner

• Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

• Ability to overcome objections

• Ability to demonstrate a record of success in your sales career to date

• Knowledge of Business Telecom complexities

Trucking

De Los Santos Farms September 2013-present

• Responsible for making sure truck is loaded properly

• Currently supervise 3 drivers

• Responsible for vehicle maintenance, security and keeping vehicle clean

• Ensure that truck has proper and current inspections.

• Compliance with all D.O.T. requirements.

• Maintain driver qualification records and driving records.

• Keep all paperwork in correct order and ensure that all transactions are documented.

• Drive courteously when in company truck

• Make all deliveries on time maintaining safe driving

• Work with Procurement in all deliveries and pick-ups

• Represent the company in a respectable manner whenever delivering or picking up orders

• Load and unload truck as required

• Work in yard as needed by supervisor

• Must understand and comply with all safety rules and company policies

• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job

• Competent with rig and all equipment

• Ensure work being carried out is performed in a manner that is compliant with company safety standards

• Perform assignments in an effective and efficient manner to ensure deliveries are accurate and secure

Contact this candidate