Data Entry Executive Assistant

JOANNE L. COLLINS

Wadsworth, OH ***** 330-***-**** *********@*********.*** linkedin.com/in/joannelcollins CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT PROFESSIONAL Highly driven, results oriented Customer Service and Administrative Support Professional with experience in the power generation, engineering and retail store environments. Energetic and self-motivated. Recognized for performance and satisfying customer needs to contribute to the professional growth of a company. Balances multiple priorities in stressful environments with ease. Excellent computer skills, typing 65 wpm and 10-key by touch. Key areas of skill and expertise include:

Administrative / Executive Support SAP Expense & iExpense Software

Business Communication & Correspondence Egencia Travel Management

Confidentiality / Discretion Data Entry / Transcription

Corporate Travel Arrangements Windows Operating Systems

Problem Solving / Issue Investigation Microsoft Word / Excel / Access / PowerPoint PROFESSIONAL EXPERIENCE

BABCOCK & WILCOX COMPANY (B&W), Barberton, OH 2004 to 2019 B&W is a global leader in energy and environmental technologies and services for power and industrial markets worldwide.

Executive Assistant, (2009 to 2019)

Report/support to Senior Vice President of Operations, support Senior Vice President Power Segment, Vice President Assistant General Counsel & Chief Compliance Office, Senior Vice President & Chief Human Resources Officer, Chief Information Officer and direct staff reports. Previously supported Vice President Global Projects, Senior Vice President Industrial Segment, Vice President Sales & Development and direct staff reports.

Prepared and initiated correspondence and reports.

Arranged corporate travel.

Created PowerPoint presentations, handouts and other meeting materials. Maintained organizational charts.

Prepared expense reports.

Resolved issues from phone callers and visitors. Forwarded inquiries when necessary.

Monitored management emails for action items.

Scheduled meetings and monitored/maintained management calendars.

Interfaced with employees at all levels with the organization. Project Secretary, (2004 to 2009)

Provided clerical and secretarial support for several project managers and project team members.

Provided telephone coverage for project managers and team members.

Set up meetings. Coordinated calendars and arranged for meeting room space.

Maintained employee time records on Deltek system.

Prepared customer and project team project specific correspondence.

Prepared requisitions in company systems for project specific vendor information supporting project engineers.

Entrusted with managing proprietary information.

Prepared and distributed project team itineraries.

Designed and implemented Project Risk and Opportunity Access Database for internal company use. JOANNE L. COLLINS PAGE 2

CHEMSTRESS CONSULTANT COMPANY, Akron, OH 1988 to 2004 An engineering firm serving some of the largest companies in the world in energy, petrochemical, chemical, polymer, utility, industrial, manufacturing, government and allied product industries. Engineering Aide Supervisor/Executive Assistant

Reported to Chief Operating Officer and supported Vice Presidents and Project Managers with administrative /general office procedures and maintaining a high level of company confidentiality.

Promoted several times since initially being hired through Kelly Services as a Project Engineering Aide, promoted to Senior Engineering Aide/Secretary to Vice President of Engineering, (1989), Lead Engineering Aide/Secretary to Chief Operating Officer, (1994) and to Engineering Aide Supervisor/Secretary (1996).

As Engineering Aide, assisted several project managers in maintaining project control and the preparation of all project documentation, which includes typing of specifications, copying drawings, editing proposals and scopes of work; memorandums, transmittals, facsimiles, bid & construction packages, status reports, design change notices, meeting minutes, addendums and bulletins, compose correspondence; updating schedules, plotting AutoCAD drawings; monitoring project costs and time allocations; preparing Project Manager’s time sheets, time cards, cost reports for client billing records and monthly reports. Retained these responsibilities throughout employment.

Created proposals and sales presentations, utilizing PowerPoint and overhead slides. Prepared books and handouts.

Prepared quarterly company reports.

Created, implemented and maintained company database used to estimate project scheduling.

Maintained company standards specifications.

Trained and assisted users with various software applications

Served as ISO 9000 Secretary

Created Purchase Orders, routed for approvals and submitted to venders on behalf of the project managers.

Created invoice billing for engineering software.

Supported the building manager and assisted with miscellaneous building/office operations issues and concerns.

Served as telephone and voicemail administrator.

Managed the state and board certification process. Researched and kept company current on all certifications.

Recruited, trained and scheduled clerical personnel. Positions prior to CHEMSTRESS include Store Manager at BUTLER SHOE CORPORATION, where accomplishments included increasing store volume in 4 Ohio area stores; hiring, recruiting and training store associates and management trainees; and building customer relationships while overseeing all aspects of retail operations.

EDUCATION

Diploma, Microcomputer Operations Specialist, Southern Ohio College, Akron, OH Professional Development Courses include training/certification on topics including Microsoft Excel, Skillsoft, Ethics, Compliance and Business Conduct

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