Customer Service Operator
Resume:
Madeline Gorey
Mission Viejo, CA 92692
adxi8y@r.postjobfree.com
EXPERIENCE
Mission Viejo Lake Lifeguard Association, Mission Viejo — Lifeguard
APRIL 2018 - SEPTEMBER 2021
●Learned and maintained proficiency in first responder skills such as CPR to offer individuals in distress optimal support
●Monitored safety of all guests in and around lake and surrounding beaches
●Entered water immediately to pull struggling swimmers to safety and consulted with emergency personnel while securing scene
●Warned patrons of unsafe or hazardous conditions and suggested alternative activities during closures
●Conducted hourly patrols of lake perimeter to identify and help those in need of immediate care and assistance
●Maximized customer satisfaction by greeting all lake patrons with courtesy and ascertain reliable methods for remediation
●CPR certified and certified boat operator
Banzai Bowls, Laguna Beach — Smoothie Maker
DECEMBER 2019 - JULY 2021
Gained experience in:
●Making all menu items
●Working register and taking orders
●Sanitizing the workspace and dishes regularly
●Taking inventory
●Opening and closing the shop independently
●Training new team members
●Working collaboratively with coworkers in the most efficient way possible
Nordstrom, Newport Beach, store 333 — Shoe Sales Employee
MAY 2022 - SEPTEMBER 2022
Gained experience in:
●Communicating with the public in an efficient and respectable manner
●Nordstrom values customer service over all, so as an employee I practiced catering to what the customers need/want, suggesting other products if the one they’re trying to find is out of stock, and overall just maximizing the customer happiness and experience while they’re at our store
●Opening and closing procedures for a department store
●Working backstock and organizing items accordingly so they’re easy to find as fast as possible
●Handling public communications professionally over the phone and in person
●Working a cash register to do returns and purchases
●Juggling multiple customers at once while still attending to them all simultaneously sufficiently and in a timely manner
EDUCATION
Capistrano Valley High School, Mission Viejo — High School Diploma
AUGUST 2017 - JUNE 2021
Graduated as a valedictorian with admission to the University of California, Santa Cruz and was varsity swim all four years, captain of the women’s swim team junior and senior year.
University of California, Santa Cruz, Santa Cruz— currently attending as a freshman
SEPTEMBER 2021 - CURRENTLY ATTEND
Majoring in psychology, three quarters completed with credit for all classes taken so far, enrolled with a full schedule this quarter.
PROFESSIONAL SUMMARY
Reliable and driven individual, successful at promoting customer loyalty through relationship building and attentiveness. Knowledgeable about product, fast learner with software programs, with a keen eye for merchandising. Dedicated and dependable with excellent organizational strengths and superior work ethic.
SKILLS
First aid and CPR.
Problem resolution
Active listener
Safety training
Effective problem-solver
Training and mentoring
Time Management
Fast learner
Customer Service
Register experience
Spanish/English speaker
LANGUAGES
English and Spanish (seal of biliteracy obtained)
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