Hardware Configuration Service Sales

SAMI ALRIKABI

Indianapolis, IN ***** • 317-***-**** • adxi8x@r.postjobfree.com

Work History

Sites Service Engineer, 10/2011 to Current

GCG UAE – Indianapolis, IN

Participated in client consultations and product capability demonstrations to support sales efforts.

Educated prospects on product implementation and usage and answered technical and security questions.

Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.

Visually inspected and tested machinery and equipment, performing routine preventive maintenance.

Worked cross-functionally within organization and external partners, integrators and vendors.

Provided customer feedback to team to facilitate project road map and relationship planning.

Escalated and re-produced problem to internal development sources to reach solution.

Reviewed technical documentation to complete equipment maintenance and repair.

Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.

Engaged in first-level support for customers requiring routine support and troubleshooting.

Trained and supervised staff on equipment maintenance and safety procedures.

Created relationships with key decision-makers and served as external technical spokesperson.

Resolved customer complaints in prompt, polite and professional approach.

Diagnosed and resolved machine operation variations and equipment problems.

Adjusted machine settings to maximize performance and equipment longevity.

Installed, configured and tested equipment on specialized platforms. General Profile

General Profile:

· More than 12 plus years of experience as Petroleum Downstream Engineering in measuring and calibrating petroleum Iraq working with Gulf Commercial Group (GCG) (UAE Company). October 2011- 2023. All administrative tasks accomplished. Achievements:-

· Installing & commissioning Marin Loading Arms (MLA), export terminal Basra- Iraq.

· Installing & commissioning Fluenta Flare Meters, Erbil, Basra, Badra, and Semawa- Iraq.

· Installing & commissioning FMC Microload flow computer, Baghdad, and Najaf- Iraq.

· Sites technical engineering solutions for petroleum upstream equipment of custody transfer protocols, marine terminals loading arms and pipeline applications, covering entire map of Iraq north, middle and south of the country.

· More than 3 plus years of experience as Cultural & Engineering Advisor working with U.S. State Department. Jan 2008- Mar 2010

· Have excellent experience in implementing presentations of projects. Jan 2008- Mar 2010.

· Have long experience in attending meetings of local committees, and meetings with the Iraqi individuals & organizations, in governance & engineering projects details. (Scope of work, presentations, Delivery Schedules, Casting sheet).

· Cultural & Engineering advisor in Global Solution Company from 2008- 2010, working with Embedded Provincial reconstruction Team (EPRT)/ U.S State department/ Baghdad. Providing reconstruction services & power plants & refineries consultations, to private & mix enterprise sector companies (fuel filtration, recirculation fuel system & drainage, saving power).in sites of (Governmental power plants, Sewage pump stations, Water treatment facilities).

· Cultural & Engineering Advisor working with Iraqi local company (Al-Wadi Al-Thahabi company), for site engineering (spare parts replacement, preventive maintenance, solution advising), as an implementer for the engineering Task Force of the U.S Army. End of 2003- end of2007.

· 2002-2003 working with Iraqi local company Al- Raad Company of spare parts in site support.

· 1999-2001 working in Baghdad Hotel in maintenance department (Boilers).

· Have excellent skills in computer programs MS Word, Excel, and Internet And E-mail applications.

Skills

Hardware Testing

Report Preparation

Hardware Configuration

Technical Consulting

Equipment Installation

Equipment Monitoring

Service Sales

Technical and Diagnostic Support

Equipment Operation

Education

Bachelor of Science: Engineering Mechanics, 10/2001 AlMustansyria University - Baghdad, Iraq

Certifications

Certified [LNG Marine loading arms &associated equipment (control system)], [TechnipFMC]

- [05 to 08 Mar 2019].

Certified [Measurement Practices for Petroleum Products (Theoretical & Practical) PD Meter

(Design & Construction), Flow Computers, Skid Components, Design & Application, Skids Drawings and verification, Hands on Parts installation, Assembly Line tour], [FMC Technologies] - [Apr 22 to May 03 2013].

Certified [Positive Displacement Meters For Top Loading Arms], [FMC Technologies] - [20 to 31 Aug 2012].

Certified [Metering Technologies], [FMC Technologies] - Nov 28 to Dec 09 2011].

Certified [Measurement Practices for Petroleum Products (Theoretical & Practical) Ultrasonic Gas Meters, Microflow Computer, Applications], [FMC Technologies] - [09 to 18 Sep 2013].

Certified [General Metering and Proving Accuload III, microFlow and Load Rack], [FMC Technologies] - [18 to 29 July 2011]

Certified [Completing the Fluenta service Engineer Training], [Fluenta] - [May 20 2022].

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