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Services Representative Customer Service

Location:
Southport, NC
Posted:
June 05, 2023

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Resume:

Tony Caggiano

**** * ******* ***, *********, NC *8461-3034

Phone: 919-***-****

Email: adxi81@r.postjobfree.com

Employment History

**/**** - ******* ******* ********* Manager

ADA Comply Guy, Southport NC

Became proficient in multiple aspects of digital marketing. Started Part-Time business promoting ADA Compliance for websites by helping customers incorporate ADA tools into their website as well as other digital marketing services such as Social Media Management, podcasting and email marketing.

10/2021 - 11/2022 Sr. Solutions Engineer

Uptempo/BrandMaker, Austin, TX

Articulated the Uptempo solution and helped craft a Solution for our customers. Demonstrated what a future with Uptempo could look like. Showed how our solutions will fit, from a people, process and tech ecosystem perspective, all while highlighting the value and benefits of the solution.

12/2020 - 10/2021 Director of Cloud Services

CloudHesive, Fort Lauderdale, FL

Worked with closely with VP of Sales to manage enterprise level customers from Customer accusation, support analysis and on-boarding to our Managed AWS Services. 01/2019 - 09/2020 Sales Engineer

Supermicro Corp, San Jose, CA

Advised and a technical resource for our complete product line of Servers for enterprise business solutions.

01/2014 - 01/2019 Sr. Solutions Engineer

TMW Systems - Cloud Services Division, Chapel Hill, NC Assisted clients to realize a higher ROI on their software purchase by hosting it within our custom Enterprise Grade Cloud Solution. Clients ranged from small trucking companies to large multi-national logistics enterprises. I met with prospects and clients from IT Managers to C-Level executives, to develop and plan the right solution for them. Developed operating procedures to increase productivity which resulted in growth and profitability of the division. • Key contributor helping to grow the organizational unit from a small, additional source of income for the company, to a top grossing division in 2017 • Helped to expand our customer base over 400% in just over 4 years and closed over $10,000,000.00 in annually recurring new business. • 2017 closed 197% of plan surpassing goal by over $2,000,000 in new annual recurring revenue. • Created formal process that encompassed building customer confidence while assisting them in their decision making process. • Possess a true passion for educating the client or prospect, giving them the knowledge they need to confidently make a buying decision.

01/2004 - 01/2014 Owner/Managing Partner

Comtech IT Solutions, Agawam, MA

Owner/Managing Partner, NC & MA Branches, 2004-2014 • Managed daily operations while working with customers, vendors and sub-contractors to complete projects on-time and under budget. •Wrote and implemented all policies and procedures to streamline client project timelines. • Performed financial and technical analysis of client's current and future technology needs • Hired and managed Top IT Talent to provide top notch customer service to our clients. • Managed financials for this growing firm including all invoices and contracts for both clients and vendors. • Worked with business verticals including healthcare, financial, manufacturing, education and government • Grew company from Regional IT Services firm to a Nationwide Managed Services company, exceeding 100% average growth each year from 2005 to 2010

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Education History

Business/Finance

Bachelor's Degree

Westfield State University, Westfield, MA

Occupational Licenses, Certificates and Training

HIPAA

Cisco Certified Network Associate

Certified Internet Webmaster

- VMware Certified Professional - VSP

- VMware Certified Professional - Cloud (VSP Cloud)

- CCFE - Certified Computer Forensic Examiner

Registered Financial Services Representative

DEANS LIST - Westfield State University

- WHO'S WHO - COLLEGES AND UNIVERSITIES

- WHO'S WHO - HIGH SCHOOL STUDENTS

- EAGLE SCOUT - Boy Scouts of America



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