Sales Associate Assistant Manager

EDRINA CRUZ

Phoenix, Arizona, *****, US • 602-***-**** • ***********@*****.***

Service-focused manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Maintaining staff by recruiting, orientating, and training employees. Adapt at creating new sales plans and strategies, developing marketing campaigns, and recruiting new employees. Offers extraordinary leadership skills, strong customer orientation, and ability to work in a team. Able to identify problems, develop and implement solutions and analyze results to determine effectiveness. Organized and efficient with a talent for coordinating details and meeting deadlines.

Team Leadership

Motivated team player

Energetic personality

Business Planning

Excellent communication skills

Strong work ethic

Recruiting and interviewing

Team management

Training and development

Staff development plan

New hire on-boarding

Employee scheduling

Manager - February, 2021 to April, 2023

VASA Fitness - Glendale, AZ

My primary responsibilities of a gym manager include managing classes and trainers, selling and retaining memberships, and ensuring all equipment meets safety standards.

Positive and productive leadership, including motivating, coaching, and communicating with diverse groups Collaboration and willingness to support frontline and leadership team members across departments Maintaining a clean and safe environment for gym members and staff Hiring/termination of staff as well as disciplinary actions Run and operate all the gym facilities. Lead a team of workers. Sign up new members and make changes to existing members accounts as needed. Provided new hires with training, providing insight into job responsibilities and positive feedback on their work. Ensure that the customers are safe and enjoy their experience at the gym. I was responsible for resolving problems and complaints very quickly. Assistant Manager - January, 2018 to January, 2021 Nationwide Vision - Phoenix, AZ

Worked on administrative and eye care tasks, such as hiring and training staff, managing inventory, processing insurance and billing, submitting work orders for eyeglasses and contact lenses, adjusting eyeglasses, and maintaining client records. I was responsible for scheduling employees, training new employees, and hiring new employees. Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff. Motivate associates to exceed performance standards. Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment. Answered phones, scheduled appointments, greeted patients and ordered supplies. Kept facility stocked with necessary supplies, equipment and instruments. Communicated with patients by phone and via written correspondence. Professional Summary

Skills

Work History

Sales Associate - January, 2016 to December, 2018

PacSun - Glendale, AZ

Operated cash register, collected payments, and provided accurate change.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Assisted teammates with sales-processing tasks to meet daily sales goals.Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.

High School - 2016

Cesar Chavez High School - Phoenix, AZ

Education

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