Melissa Petroelje

Grand Rapids, MI *****

adxi68@r.postjobfree.com

+1-616-***-****

Authorized to work in the US for any employer

Work Experience

Research Analyst

SpendMend - Grand Rapids, MI

November 2020 to Present

I am, currently, in a new role (at my current employer). I utilize our client systems and research account numbers, phone numbers, fax numbers, and emails. I enter the data I find into a spreadsheet, and send it over to another team, where they input my findings into our system for processing and contacting the vendors on behalf of our clients.

Medical Auditor

SpendMend - Grand Rapids, MI

May 2019 to Present

I make calls to obtain medical statements from hospital and clinical vendors. I also do account recon, and send emails for statements, and credit memos. I have written a few credit memo claims, as well. I organize and file records, as necessary, for our claims process. Electronic Assembler

Soundoff Signal - Hudsonville, MI

January 2018 to December 2018

I am able to solder, assemble, test, and package parts. I make sure there aren't any bridges in the solder, causing malfunctions or shorts in the boards. I ensure there isn't any damage to the lenses, and ensure the potting material didn't seep through to the board. I inspect and test the parts, to ensure the full functioning of the lighting patterns. I use multiple different forms of packaging, per the work order, varying from boxes to the use a bagger.

Cancellation and Retention Agent

Teleperformance - Grand Rapids, MI

July 2017 to January 2018

I took inbound customer service calls regarding mobility accounts, and retention. Rentention and Movers Agent

VXI Global Solutions - Youngstown, OH

January 2017 to July 2017

I took inbound calls for customer service and retention. Cancellation and Retention Agent

Teleperformance - Grand Rapids, MI

March 2016 to December 2016

I took in bound calls for a cell phone company, regarding billing concerns and cancellations. Customer Service Representative

Safelite Group - Byron Center, MI

April 2013 to May 2016

I made inbound and outbound calls related to setting appointments and customer service issues. I, also, did dispatching and warehouse pulls for correct parts and windows. I filed customer's paperwork, maintained a cash drawer, and handled customer complaints. Factory Line Worker

Elwood Staffing - Grand Rapids, MI

January 2015 to November 2015

Factory lineman for quality control and assembly. I inspected parts in quality containment, and also used tools to assemble parts (mainly electronic screw drivers). Education

Bachelor's degree in Criminal Justice

DeVry University-Chicago - Chicago, IL

January 2022 to Present

Associate in Medical billing and coding

DeVry University-Chicago

January 2020 to Present

High school or equivalent in General

Byron Center High School - Byron Center, MI

August 1999 to May 2003

Skills

• Microsoft Office (10+ years)

• Customer Relations (10+ years)

• Call Center (7 years)

• Professional Presentations (7 years)

• Assembly Line

• Solder

• Soldering

• inventory

• excel

• hand tools

• Assembly

• Quality Control

• Power Tools

• Maintenance

• Sales

• Cashier

• Customer Service

• Customer Care

• CSR

• Customer Support

• Time Management (10+ years)

• Organizational Skills (10+ years)

• Process Improvement (10+ years)

• Communication Skills (10+ years)

• ICD-10

• Medical Coding

• CPT Coding

• Medical Records

• Medical Billing

• Quality Inspection

• Medical Scheduling

• Google Docs

Awards

Top Customer Service Agent

June 2014

I was awarded top customer service agent on two different occasions for Safelite Group. Top Performance

November 2016

I was awarded top agent for Teleperformance three months in a row. Cultural Inclusion

April 2022

Completed Culture and Society class with an A.

Successful Meeting Management for Managers and Business Owners February 2022

Completed course for management and business ownership Telephone Skills for Today's Professional World

January 2022

Completed course for proper and professional telephone communication. Creating a Customer-Centered Culture

February 2022

Completed course for customer based world.

Be a Pro! Life Skills for Professional Success

January 2022

Completed course for life and professional skills. Developing Effective Communication Skills

January 2022

Completed course for professional communication skills. Time for a Team Huddle! Running Successful Team Meetings. January 2022

Completed course for management and team meetings. Certifications and Licenses

National Leadership and Success

September 2020 to Present

I am a member of the National Leadership and Success. I have been fully inducted and am getting ready to take the next steps within the society, taking management and leadership courses to advance to the next level.

Assessments

Call Center Customer Service — Highly Proficient

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient

Verbal Communication — Highly Proficient

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Data Entry: Accuracy — Expert

July 2020

Entering data quickly and accurately

Full results: Expert

Supervisory Skills: Interpersonal Skills — Highly Proficient July 2020

Fostering a collaborative environment and conducting difficult conversations Full results: Highly Proficient

Sales skills — Highly Proficient

December 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Customer service — Expert

December 2021

Identifying and resolving common customer issues

Full results: Expert

Customer focus & orientation — Highly Proficient

December 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Data entry: Attention to detail — Highly Proficient December 2021

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Call center customer service — Highly Proficient

January 2022

Applying customer service skills in a call center setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have a 4.0 GPA with Devry University.

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