Customer Service District Manager

KIRK FIEHLER

***** *. ***** ******** **. Tucson, AZ 85739 520-***-****

*********@*****.***

Qualifications for SALES/ MULTI-UNIT MANAGEMENT / RECRUITING, TRAINING & TEAM BUILDING / MARKETING / P&L MANAGEMENT / HUMAN RESOURCES PROFESSIONAL SUMMARY

Dedicated, results orientated, hardworking professional with over 30 years experience in retail sales, rentals, storage operations, tax services, and multi-unit management. Recognized as a creator of over- achievers and management personnel through extremely effective communication skills and extensive training. Proven skills in maximizing sales & profits while controlling costs. AREAS OF EXPERTISE

• Sales / Marketing

• Training & Development

• Storage Operations

• Forecasting

• Sales Programs

• P&L Management

• Budgeting

• Recruiting and Team Building

• Inventory & Shrink Control

• Warehouse Operations

• Customer Service

• Seasonal Hiring

• Tax Compliance

• Merchandising

PROFESSIONAL HISTORY

JACKSON HEWITT Tax Service: Tucson, Yuma, Sierra Vista, Phoenix, Farmington, Gallup 2015 - Current

District Manager

• Responsible for all phases of operations for 38 locations, including set up and take down of seasonal locations.

• Seasonal Staffing for every location.

• Responsible for Tax Compliance laws and accuracy on every Tax Return for every location.

• Accountable for maximizing Mini-EBITDA at each location.

• Southern Arizona District finished #1 out of 68 Districts in 2018. UHAUL INTERNATIONAL: 2006 – 2015

Marketing Company President

U-Haul Company of Southern Arizona

• Complete financial and legal responsibility for entire Southern Arizona Marketing Company.

• Responsible for Marketing Company Office, Corporate Stores, Storage Facilities, Repair Shop, and independent U-Haul Dealers.

• Over 2.4 Million Dollar increase in Total Combined Income last 4 years.

• Doubled Marketing Company Profits last 4 years.

• Increased Independent Dealer count by 28 (41%) last 4 years.

• Increased Independent Dealer revenue by $770,000 (252%) last 4 years.

• Increased overall storage occupancy by 8%.

HOME USA WAREHOUSE (Furniture & Mattresses): Southwest, USA 2004 – 2006 Regional Manager

• Responsible for all phases of operations for 21 stores.

• Recruited top talent and Team Building for startup markets.

• Responsible for contracting local delivery companies for next day delivery in each market.

• Responsible for all warehouse operations in each market.

• 19% increase in written sales for 2005 FY.

• 15% increase in delivered sales for 2005 FY.

• 3% decrease in overall shrink for 2005 FY.

• 16% increase in Net Profit for 2005 FY.

EDUCATION

NORTHERN UNIVERSITY, Flagstaff, AZ

Bachelor of Science in Business Administration

Track Scholarship

SCOTTSDALE CORONADO HIGH SCHOOL

DECA Club President

All American Cross Country

Varsity Baseball Team

WILLING TO TRAVEL REFERENCES FURNISHED UPON REQUEST.

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