Transportation Security Customer Service
Resume:
Amber Jamerson
**** ********** ** *: 424-***-****
Los Angeles, Ca. 90249 C: 424-***-****
E-mail: **************@*****.***
Employment History:
Securitas Security Inc.
Security office
Responsible for monitoring client sites for activities that may be a threat to the security of personnel and property. Observe and report activities and incidents at an assigned client site as required. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserve order and act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Control access to client site or facility through the admittance process. Patrol assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protect evidence or scene of an incident in the event of accidents, emergencies, or security investigations. Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepare logs and reports as required. Specific duties or tasks may vary and be documented separately. Interact with clients and visitors in a courteous and professional manner.
08/2014 – 04/2016
Walmart
Pharmacy Clerk
Responsible for interacting with customers face-to-face and over the phone to complete prescription requests. Assisted the pharmacist in obtaining accurate prescription information through faxes and calls directly to doctor’s office. Input prescription refill request into the computer for the pharmacist and prepare prescriptions for customer pickup. Placed call to customer when prescriptions were ready. Provide excellent customer service to customers when purchasing their prescriptions.
08/2008 – 08/2010
Department of Homeland Security
Transportation Security Administration (TSA) Agent
Responsible for screening passengers, luggage, and cargo to make sure they comply with airport security and safety requirements. Vigilance in attention to detail was required at all times. Reported any suspicious act immediately following established guidelines.
Education:
El Camino College – Respiratory Therapy- Present
American Career College – Dental Assistant - Certificate
William Howard Taft HS
Skills:
10+ years in experience in customer service. 3+ years experience in telephone communication with clients requesting appointments, information and status of account. Experienced in filing and maintaining medical records. Communicated with customers to secure relevant information to complete assigned tasks. Possess a working knowledge of computers and software. Detail oriented with excellent analytical and organizational skills. Experienced in public speaking and making presentations.
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