Denisse S. Zavala

*** *. ********* ******

Philadelphia, P.A 19140-1524

609-***-****

PROFESSIONAL SUMMARY: Dedicated bilingual administrative professional with over ten years of experience within the medical office and customer service environment. Background includes strong patient care, front desk reception, data entry, and filing experience. Proficient in Microsoft Word, Excel, written and spoken English and Spanish communications.

AREAS OF EXPERTISE:

Patient care, vital signs, Accu checks and monitoring

Medical terminology, laboratory and blood work.

Management abilities, information technology skills, sales abilities, artistic skills, communication skills, and writing abilities.

Active listening skills

Communication skills

Computer skills

Customer service skills

Interpersonal skills

Leadership skills

Management skills

Problem-solving skills.

EMPLOYMENT

Assa Abloy Entrance Systems US, Inc. Hamilton, NJ

Key Account Dispatcher 10/2023- Present

Develop, maintain, and improve relations with key customers to set ASSA ABLOY as preferred supplier by creating value for the customers.

Have the direct accountability for Sales, Margin, Customer Profitability, Customer Satisfaction

Acceptance of fault reports and first-level support Coordination and management of service technicians in the field

Preparation and follow-up of service calls and reporting

Maintaining our customer base

Preparation of invoicing

Interface to sales,

Service management, logistics, training and support

Maintenance planning

Vacation planning for technicians

Capital Health,Hopewell, N.J

Patient Access 10/2018 – 07/2022

Outpatient Registration

Collecting patient information, preparing various medical documents, and explaining policies to our patients as needed. Ultimately, you will work directly with patients to help them understand the process and steps to obtain medical attention at our organization.

Foot and Ankle Specialist, Hamilton, N.J

Front desk secretary/ Medical Assistant 8/2016- 4/2018

answered phones

set patients in room for doctor

prep patients for laser treatments

autoclave instruments

check in and out patients

Beato Chiropractic, Hamilton, N.J.

Front desk secretary, 01/25/2016-06/08/2016

answered phones

set patients up in room for the doctor

Precertification for auto claims.

Windsor Dermatology, West Windsor, N.J.

Front desk secretary, 05/29/2014-02/18/2015

Answered phones, scheduled patients for appointments

Checked medical insurance eligibility

Saint Francis Medical Center, Trenton, N.J.

Unit Associate Medical/Surgical Unit/Telemetry, 12/08/2008-10/27/2014

Administrative/clerical duties

Patient care under the supervision of RN

Mealey’s Distribution Center, Morrisville, P.A.

Administrative Assistant, 01/2007-07/2007

Administrative/clerical duties

Data entry

The Evans Agency (Prudential Financial), Ewing, N.J.

Front desk secretary, 09/2003-04/2006

Filing, data entry

Answered phones

The Medical Center at Princeton, Princeton, N.J.

Laboratory file clerk/Front desk receiver, 09/2002-05/2003

Filing, sorted doctor’s medical results

Data entry, receiving blood work information and entering into the system

EDUCATION:

Mercer County Community College, West Windsor, N.J.

Pursuing Registered Nurse degree, 01/2013-present

Trenton Central High School, Trenton, N.J.

High School Diploma, 06/2002

REFERENCES: Available upon request.

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