Bernard Mitscherlich

Glen Allen, VA, ***** ■ 804-***-**** ■ adxi2z@r.postjobfree.com

■ www.linkedin.com/in/bernie-mitscherlich-projectmanager

Project Manager

Agile Release Train Engineer/Business Analyst

Summary

Project Manager and Agile Professional with 15+ yrs of experience in managing cloud-based application development teams for Fortune 100 financial institutions. Experience includes establishing over a dozen new agile teams, starting up Agile Programs, instituting metrics to measure performance, and reporting progress to top executives. Instrumental in establishing process standards and Service-level Agreements with business owners.

Core Competencies

Agile Consulting • Facilitating Program Processes • Continuous Development • Managing Risks • Escalating Impediments • Projects Management • Systems Analysis • Data Analysis • Software Testing & Quality Assurance • Motivational Leadership • Customer Relationship Management • Coaching • Process Engineering • Supplier Management • Scaled Agile Framework (SAFe®) • Scrum • Kanban • Google Workspace • Microsoft Office • Jira • Jira Align • IT Cost Analysis • Vendor Assessment • Certified Scrum • SAFe Certified Agilist

Professional Experience

Capital One Financial, Richmond, VA 12/2010 - Present

Release Train Engineer/Senior Scrum Master (“Agile Delivery Lead”) 1/2019 - Present

Developed and implemented Agile Release Train (ART) for Strategic Capabilities (Currently 10 Teams). Led startup for all Scrum and Kanban teams. Trained Teams in Agile/SAFe practices. Provided second Level support for Jira Align for Line of Business (LOB). Generate and Report Agile performance metrics for the Agile Release Train (ART).

Accomplishments include:

Scrum Master for Supplier 360 team that developed an in-house AWS based application to support Capital One Supplier Managers and accountable. Key capabilities for the Supplier S360 Application includes the Machine Learning Models that identify vendor risk base on automated internet searches of companies, alerting Vendor Managers of Vendor compliance activities, creation/management of a “golden key” to link all vendor related applications in the enterprise, and feeds to the data warehouse.

Scrum Master for Supplier Portal team that developed a AWS based application serving high risk Capital One suppliers. Key capabilities of the Supplier Portal include the ability of a Capital One Supplier to self-service critical activities such as time critical compliance tasks, upload required documentation, and the creation of a validation engine that scans uploaded documents such as contracts searching for critical information to help determine if the documents contain sufficient information.

Implemented metrics to determine team health and performance. Metrics include Story cycle-time, Stories released to production, Story commitment percentage, and Feature completion.

Coordinated/Facilitated PI Planning, System Demos, and Program-level retrospectives.

Created ESM Next Gen Transformation project in Jira. Project created framework for program which is used across 10 teams.

Migrated ESM Next Gen Transformation project to Jira Align. Migration resulted in facilitating the ability to track work at program level.

Scrum Master 10/2014 - 1/2019

Scrum Master for Capital One Commercial line of business. Startup of 10+ Scrum and Kanban teams. Helped institute SAFe practices. Initiated the Commercial Business Scrum Masters Forum to share Agile best practices across agile practitioners.

Accomplishments Include:

Scrum Master for the Kanban team that supported and developed Automated Clearing House (ACH) solutions leveraging Fiserv (formally First Data) hosted application.

Scrum Master for 2 Scrum teams that developed the AWS cloud application for the ASC Portal (front-end and back-end development).

Scrum Master for Bank to Bank payments team including the integration of Checks, ACH,

Led special project to evaluated and implement Axway file transfer software for the Capital One Commercial bank.

Led Agile startup of 10 new Scrum and Kanban teams in Capital One Commercial bank.

Led Migration from Version One to Jira conversion which set the stage for enhanced metrics reporting.

Led Microsoft to Google transition for Commercial Tech organization.

Fire warden for building including conducting fire safety and active intruder training.

Coordinated team building events and learning activities for Commercial Tech Payment teams such as, “Seinfeld Requirements” encouraging the value of communicating more precise requirements, “Remove the Goo” brainstorming to make processed more efficient, Baltimore Orioles game, Escape room, and Brewer tour.

Integration Management Office Process Release Manager 9/2012 - 10/2014

Tracked projects and tasks for the integration of the acquisition of ING and HSBC as a member of the Integration Management Office.

Accomplishments include:

Generated process reporting and work with line of business owners on reporting process of per Legal Day One activities.

Provided oversight to 100+ Projects across Capital One leading to successful Legal Day 1.

Generated and reported summary project status on weekly executive progress meetings.

Oversaw and provided executive summaries for the conversion of applications HSBC to Capital One.

Worked with individual project lead throughout the Capital One refining project summaries.

Created the high-level plan for the integration team in preparation for HSBC Legal Day 1.

Business Systems Analyst (BSA) 12/2010 - 9/2012

Lead BSA for Internet Single Sign-on (SSO) initiative. Facilitated cross-functional sessions to elicit Systems Requirements, High-level Design, and Testing requirements including ensuring cross platform dependencies.

Accomplishments include:

BSA lead for the Capital One Single Sign-On project. Standardizing the login credentials across all Customer based Capital One websites.

Identified login in procedures and Customer login data relationships across all Capital One Customer facing websites.

Created Digital Security Delivery playbook. Playbook defined Single Sign-on requirements and enabled an efficient implementation.

Generated a Customer impact report in preparation for single sign-on transition.

Developed, documented, and derived consensus on requirements standards for the eCommerce team.

Wells Fargo/Wachovia Securities - Richmond, VA 6/2006 - 12/2010

Operational Risk Consultant 7/2009 – 12/2010

Responsible for Brokerage Technology risk areas including vendor management, policy changes, compliance and supervisory procedures, and risk reporting. Managed projects for the Operational Risk group including user access reviews, logging and monitoring, Vendor Management migration to new platform, and business process off-shoring.

Accomplishments include:

Instituted new vendor management controls which remediated findings identified in external audit.

Analyzed and reported potential login access compliance issues.

Supported remaining BPO efforts.

IT Business Process Off-Shoring (BPO) Lead 6/2006 - 7/2009

Led IT Business Process Off-Shoring (BPO) for 17 projects. BPO projects required the configuration of approximately 400 associates, 350 applications, across 150 business processes. Worked with Off-shore vendor’s Transition Manager and IT Group. Provided project requirements and creation of the IT costs for the project Bill of Materials. Worked with the Wachovia Securities BPO Transition team and business group leaders to determine the feasibility of BPO projects.

Accomplishments include:

Was selected as part of the original IT team to represent Wachovia Securities for BPO.

Established best practices for Wachovia Securities BPO.

Designed the Process/Application matrix used in all Securities BPO projects.

Promoted to Wachovia Associate.

Fahrenheit Technology (Consultant for Wachovia Securities) 10/2005 - 6/2006

Business Analyst- Richmond, VA 10/2005 – 6/2006

Lead Business Analyst for Service Request Reconciliation Project. Performed analysis of data feeds, developed business and system requirements, and served as liaison between business customers and development team.

Accomplishments include:

Successfully implementation of a new Service Request application serving 100+ users.

CIBER, Inc. (Consultant for Capital One) - Richmond, VA 10/2003- 10/2005

Lead Business System Analyst- 10/2003- 10/2005

Lead Analyst team for Vendor Governance project, Embossing remediation project (subproject within Project Helix), and subject matter expert in Embossing Business for Production Services’ systems.

Accomplishments include:

Documented, socialized, and then optimized the process flow for Customer letter mailings.

Identified through analysis redundancies in Capital One Customer mailings. Then remediated mailing databases.

Key Decision Maker for Vendor Governance Tool selection included authoring the RFP, establishing success selection criteria, performing vendor interviews, establishing and managing proof of concept, presenting selection results to business stakeholders, and primary decision making for tool functionality.

Analyzed embossing system data remediating areas reducing return mail of credit cards.

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