Kadee Sorrell

Customer service, Sales, and Retail

Saint Cloud, FL

321-***-****

Strong work ethic with extensive knowledge of customer service management and sales background. Seeking a position where I can utilize my experience to grow into a career. I had to leave the hotel to take care of elderly family member and would likee to get back in to sales and customer service. Authorized to work in the US for any employer

Work Experience

Assistant General Manager (AGM)

New Hotel Collection Harbourside and Beach Front Resort - Indian Rocks Beach, FL January 2022 to March 2022

overseeing the successful operations of the resort to ensure guest satisfaction and enhance the resorts reputation among guests. Hiring and training employees, managing budgets for items such as cleaning supplies, appliances and. All while engaging with guests to resolve issues with their rooms. Hotel Front Desk Supervisor

New Hotel Collection Harbourside - Indian Rocks Beach, FL May 2021 to January 2022

• Performed all check-in and check-out tasks. Managed online and phone reservations. Communicated with third-party reservation sites. Informed customers about payment methods and verify their credit card data. Registered guest as well as gathering all needed information. Welcomed guests upon their arrival and assign rooms. Provided information about our hotel, available rooms, rates and amenities. Responded to guest complaints in a timely and professional manner. Communicated with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest's needs. Confirmed group reservations and arrange personalized services for VIP customers. Upsold guests to luxury rooms. Maintain updated records of bookings and payments. Wrote out Waterpark passes to all guests. Bath and Body Works Sales Associate

Bath & Body Works - Clearwater, FL

October 2019 to May 2021

• Top seller, assist with floor sets and changes. Maintained company standards. Assist customers during store visits, while building customer sales base and encouraging up sales. Encouraged customers to upload app for new rewards program.

Host and Server

Buffalo Wild Wings - Lancaster, OH

2017 to October 2020

Greet and seat customer in a friendly and helpful manner. Ability to work quickly while understanding the safety standards in a professional kitchen including correct slicing and dicing techniques for high volume cooking. Knowledge of cooking principles including volume prep and cooking techniques Barista

Starbucks - Fort Lauderdale, FL

2013 to 2017

Responsible for making variety of coffee drinks and food, POS, strong customer service and sales, coffee samplings and tastings

Maintain safety and sanitation standards throughout store Prepared for opening and closing store

Assisted customers with rewards program

Café Manager

Shephard's Beach Resort - Clearwater Beach, FL

2011 to 2013

Responsible for all café operations

Cash handling and bank deposit

Involved in all food and drink preparations

Ensure all storage areas are clean and all products are stored appropriately Constant use of safe and hygienic food handling practices Cashier

Petsmart - Clearwater, FL

2008 to 2011

Promoted to Pet Care involving sales, animal care, inventory, knowledge of animals, strong customer service

Grooming and bathing animals

Lead Sales

Build A Bear - Tampa, FL

2006 to 2008

Sales involving birthday parties, general sales and strong customer service. Follow up with all customers and party planning, POS

Inventory, cashier, bank deposits

Assist customers in the creation of bears

Opening and closing of store

Education

High school diploma

Skills

• Pet Care

• POS

• Host/Hostess

• Cash Handling

• Coffee Experience

• Restaurant experience

• Customer service

• Organizational Skills

• Cashiering

• Stocking

• Hotel experience

• Supervising experience

• English

• Animal Care

• Upselling

• Communication skills

• Hospitality

• Management

• Leadership

• Hotel management

• Microsoft Excel

• Front desk

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