Network Engineer Customer Support

Olajide Olokoshe Phone: (***) *** - ****

Address: **** ******** ****, # ***

Arlington TX 76006

Email: *******.********@*******.***

Professional Summary

IP SOLUTION ARCHITECT Results-driven Network Engineer with over 10+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Focused on maintaining network security to provide customers with safe data management.

Work Experience

Prosperity Bank, Dallas TX Aug. 2018 – Present

Network and IP Solutions Engineering (Consultant)

Recommended changes in network and its security when required and implemented design changes.

Responsible for team leadership on implementing Internet, Intranet to customers, and manipulating traffic with MPLS-TE.

Worked with my company's team to continually improve services to customers based on ITIL concept of IT Service management.

Design, Test and implement new networking technologies innovations and services. Provide knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to Cyberspace business.

Deploying WAN, LAN and Enterprise Based security solutions using multiple devices (Cisco, Huawei, Mikrotic and Juniper).

Constant analysis of service provided to customers in comparison to SLAs.

Present periodic Dashboard reports on the current program, future opportunities and client issues to the CTO

Supervised and Coordinated Field and Network Engineers as well as Managing of Base Stations, Edge and Core Networks using technologies such as (OSPF, BGP and MPLS Networks)

Improved Company Customer Satisfaction rating by 30% by providing exceptional technical Customer support.

Monitored working of network and security arrangements and documented all updates and designs prepared for network.

Texas Bank, Arlington, TX Nov.2015 – July 2018

Network Engineer

Deploying WAN, LAN and Enterprise Based security solutions using multiple devices (Cisco, Huawei and Juniper)

Responsible for preforming firewall vulnerability testing and reporting.

Created standardized incident response program to outline immediate and consistent remediation of security breaches.

Conducted security audits to identify vulnerabilities and recommend improvements in security systems and procedures.

Encrypted data and erected firewalls to protect confidential information.

Installed and maintained commercial firewall solution, working with security

vendors to consistently apply best practices and software updates.

Implementation of wireless security profiles for enterprise and SME clients

Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.

Creating and deploying wireless solutions using multi-vendor devices/ equipment plus Encrypted data and erected firewalls to protect confidential information

Pink Zebra

IT Administrator June 2012- Nov 2015

Provided technical Assistance on LAN, WAN, Dial-up Access, troubleshooting and configuration of workstation, IP Address, Routers, switches and NICs.

Managed over 30 Customers Issues per Week that saw Satisfaction record rise by 25%

Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types

Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending

Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting

Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations

Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.

Education

Bsc Economics

University of Ado Ekiti

Ekiti- State Nigeria

Professional Certification

CAMS in review Feb 2023

Professional Trainings

Cisco Network Fundamentals

Skills

Advance Routing & switching

Firewall management tools

Port security knowledge

Microsoft Office Suite: Word, Excel and PowerPoint

Network performance monitoring

Firewall Installation

OSPF, BGP and EIGRP routing

IP Services

BYOD Program Implementation

Critical Thinking

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