Gene F. Caldwell

**-*** ****** **. **

Mililani, Hawaii 96789

Home: 808-***-****

adxi0a@r.postjobfree.com

Personal Profile

Systems Administrator with twenty years of Information Technology expertise in:

Telecommunications and Information Technology Manager.

●Network Monitoring

●Database management

●Unix server administration

●Windows client/server administration

●Customer service

Systems Experience

●Windows 2000, XP, Vista and Windows 7 and Windows 10

●Windows 2000/2003 Server and Active Directory

●Microsoft Exchange 2003

●Microsoft Office Professional 2003/2007

●Microsoft Outlook 2003/2007

●Dame ware Remote Assistance Tool

●Microsoft Remote Desktop

●Citrix Presentation Server Support

●Microsoft Windows Terminal Services

●DHCP/DNS Security

●NETIQ Applications Manager Enterprise

●Cisco VPN Client

●Microsoft ISA VPN Client

●Windows Remote Assistance

●Symantec and McAfee Anti-virus applications

●LAN/WAN Technologies

Employment History

(L-3 Communications) (Medical Enterprise Services Desk Technician, Medical Information Systems Support Manager, Pacific Air Forces (PACAF) Command Surgeon

●Provides centralized end-user support for software, hardware, and network issues

●Provides first call resolution at the Tier 1, II and III. Level End User Support for over 4,000 users at 9 PACAF Medical Treatment Facilities in Alaska, Hawaii, Korea, and Japan

●Performs Event Monitoring and Root Cause Analysis of enterprise medical applications using NETIQ Applications Manager

●Corrects anomalies where possible and escalates to next level administration as needed

●Utilizes Front Range Heat to track all work requests

●Manages the Avaya Automated Call Distribution System reporting engine

oProvided weekly call metrics reporting to the Enterprise Services Manager

●Performs Technical Writing and development of operations and maintenance procedures utilized all technicians

(Electronic Data Systems) (NMCI Systems Analyst)

●Managed over 4000 NMCI Enterprise Systems at the Joint Operations Center (USPACOM/mar), Camp H. M. Smith, Hawaii.

●Network Systems Management/Administration, computer systems analysis and customer service at Camp H.M. Smith, Hawaii.

●Computer Systems Team Lead while transitioning 4000 +USPACOM Personnel and MARFORPAC from the Legacy System to the NMCI Enterprise System.

●Computer Systems programs populations for the customers to ensure optimal performance and program usage.

●Systems Hard Drive Re-Imaging Manager for Operating Systems Windows 2000, XP for the transition from 2000 to Windows XP Operating System for over 4000 Enterprise Systems at USPACOM and MARFORPAC Hawaii.

●Systems Relocation Manager.

United States Navy USS Russell (DDG-59) Pearl Harbor, Network Administrator

●Lead Network Administrator for the USS Russell.

●As LAN Administrator, Supervisor, and Security Manager, implemented security plans and policies, Security issues to safeguard the systems linked by the LAN, and the troubleshooting of equipment such as NT / UNIX Systems.

●Installed NAVMACS II Subsystem Software and Hardware.

●Supervised back-ups on all systems to ensure no data is lost during inadvertent or scheduled outages.

●Responsible for the proper set-up of routers and hubs.

●Managed installation of 400 personal computers.

●Assumed role of Command Terminal Area Security Officer (TASO) which carried two primary responsibilities:

●Ensured computer systems were not being tampered with and all security issues were being adhered to.

●Held weekly inspections in all divisions to upkeep with ships ADP security policies for all computers.

United States Navy: Joint Intelligence Center Pacific, Unix Systems Administration

●While serving as LAN UNIX / NT administrator, responsible for the management of UNIX, NT, Windows 2000 systems and applications used.

●Server Manager for both UNIX and NT systems.

●Customer service representative for all employees within the Joint Intelligence Center.

●Specialized in the support and data analysis of UNIX and NT systems.

●Managed the creation and deletion of user accounts.

●Helpdesk manager with over 300 systems to maintain.

●Positions require a Top-Secret SCI Clearance.

United States Navy: USS Ingersoll (DD-990), Telecommunications Specialists

●Ensured all communications equipment, circuits were up and active.

●Conducted training on HF/UHF and SHF Communications systems.

●Maintained all variant antenna systems throughout USS Ingersoll (DD-990).

●Supervised Communications shifts and tech-controlled circuits without any outages.

●Managed Battle group communications systems.

●Supervised Material Maintenance Management (3M) System.

●Frequency manager, managing all aspects of the frequency spectrum.

Education:

●Graduated Bryan Station Senior High School. Lexington, Kentucky

●Attended Heald College in lieu of AA in ITS Systems with an emphasis in Security.

●Attended University Of Phoenix for BA in ITS Systems Network Security.

●Currently studying to obtain the Security + 601 Certification.

Certifications:

●ITIL v3 Foundation Certified ACTT Hawaii - Aiea, Hawaii

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