Service Representative Customer

Marvin Dent

Phoenix, AZ ***** • 602-***-**** • ******************@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Technical Management

Feature Demonstrations

Professional Development

Registration Paperwork

Work History

Car Sales Professional, 05/2002 to 05/2023

Lexus/Honda/Toyota/Nissan/GMC/Ford/Chevrolet – Metro-Phoenix Areas Furnished dealership with accurate floor traffic control data and weekly reports on sales activities

Answered customer questions about products and services, helped locate merchandise, and promoted key items

Listened to customer needs and desires to identify and recommend optimal products Loan Officer, 04/2004 to 08/2005

One Source Mortgage – Scottsdale, Az

Submitted loan applications to underwriter for verification and recommendations Developed strong relationships with customers through high levels of customer service Assisted customers in understanding loan terms and conditions to make informed decisions Customer Service Representative, 03/1996 to 04/2002 AMEX – Phoenix, Az

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered customer telephone calls promptly to avoid on-hold wait times. Long Distance Service Representative, 05/1990 to 12/1995 One-2-One Communications – Phoenix, Az

Proved successful working within tight deadlines and a fast-paced environment. Excellent communication skills, both verbal and written. Skilled at working independently and collaboratively in a team environment. Managed time efficiently in order to complete all tasks within deadlines. Used critical thinking to break down problems, evaluate solutions and make decisions. Education

Associate of Arts: General Studies, 05/1984

Phoenix College - Phoenix, Az.

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