Insurance Verification Community Liaison
Resume:
ANITA L. THOMAS
**** ******** **, ******, ** 35244 · ***********@*****.***
United States Citizen
PROFESSIONAL SUMMARY
20+ years of management experience in customer focused industries. Driven, highly motivated, results oriented professional with experience building lasting relationships that promote exceptional customer satisfaction. Offer excellent analytical, oral and written communication and interpersonal skills.
PROFESSIONAL EXPERIENCE
2011- Present Ball HealthCare Services, Inc. Mobile, AL
9/2016 - Present Magnolia Haven Health & Rehabilitation Center Tuskegee, AL
Administrator Weekly Hours Worked: 40-50
Coordinate the overall operations of 111 bed Rehab/Long-Term Care facility
Interpret State policy to ensure implementation at a facility level
Analyze facility operations to ensure compliance with State and Federal regulations
Partner with Corporate HR to ensure all facility FMLA, Worker Comp matters are addressed according to State regulations
Plans, manages, coordinates Human Resource functions onsite
Coordinates new employee orientation to foster positive attitude toward company goals
Oversees record of insurance coverage, 401(k) plan
Oversees personnel transactions such as hires, promotions, departmental transfers, performance reviews, and terminations and handled per policy
Approved payrate changes for annual evaluations and any related retro pay
Supervised the facility level transition to new payroll systems of AoD and iSolved for 95 employees
Provides support, encouragement, and corrective discipline as necessary to all facility personnel to ensure
smooth and efficient operation and a positive work environment
Analyze payroll reports semi-monthly for accuracy before submitting to CFO for approval of processing
Diligent focus on exceptional internal and external customer experience
Utilize the quality improvement process in all areas of facility operations
Serve as community liaison to promote a positive relationship
Coordinates safety and health requirements and compliance,
including safety committee, safety training and preparing reports for insurance carrier
Represents organization at personnel related hearings and investigations
Conducts training on company policy issues, and other issues as they arise
Manage daily morning meeting with Department Heads and Interdisciplinary Teams
Ensures facility maintains credentialing status with required vendors
4/2011 – 9/2016 Arlington Rehabilitation & Healthcare Center Birmingham, AL
Assistant Bookkeeper Weekly Hours Worked: 40-50
Responsible for payroll processing
Coordinate the front office operations
Responsible for Resident Trust Accounts
Provided administration and explanation of employee benefits
Calculate payrate for new employees and for retro pay
Facilitate orientation
Ensure accurate completion of 401K forms, insurance applications, State & Federal tax forms
Sign off on purchase orders
Work with vendors
Issue badges to employees
Maintain the data access system for employee at this facility
Maintain completeness of personal files
2010- 2011 Fairfield Nursing & Rehabilitation Center, LLC Fairfield, AL
Human Resources & Payroll 11/2010 – 4/2011 Weekly Hours Worked: 40
· Interprets Human Resources Policies and Procedures
· Composes job offer letters
· Advise managers about proper disciplinary procedures
· Assist with explanation and administration of employee benefits
· Prepares and maintains reports in compliance with State and Federal regulations
· Calculate and record adjustments to pay related
· Verify and process forms for garnishments, direct deposits and payroll deductions
· Review time sheets, work charts, wage computation to detect and reconcile payroll discrepancies
· Prepare daily reports (Daily Labor, Overtime Report, Workers’ Comp, Simplified Hour, etc)
2008- 2010 Target Corporation Birmingham, AL
Senior Team Leader 6/2008 – 4/2010 Weekly Hours Worked: 40-50
Responsible for transition and adjacency of assigned areas
Supervise and motivate staff of 100+ team members
Utilize store reports to identify trends
Write and administer annual reviews
Identify “root cause” of problem to make out an effective solution
Direct sales floor team to ensure sales floor stays full, sized and brand
Manage payroll, ensuring company budgets and forecast are met daily
2007 – 2008 Innovative Practice Solutions Atlanta, GA
A/R & Payroll Supervisor 3/2007 – 3/2008 Weekly Hours Worked: 40
Generated $500K in monthly billing; also oversee monthly collections averaging $120K
Managed 3-5 employees and supervise day-to-day operations of billing team.
Processed payroll for 10 employees
Produced weekly and month end billing/collection reports for clients
Managed 12 client accounts (software training, setup in Medisoft, communicate CPT changes)
Established electronic billing with MD Online
Set up EMR for office to improve efficiency for clients. Track and monitor processes. Streamline as needed
Created protocol manuals for department
2005 - 2007 Horizon Molecular Medicine Atlanta, GA
Patient Account Executive 3/2005 – 3/2007 Weekly Hours Worked: 40
Generated monthly bill outs of $250K
Provided insurance counseling prior to scheduling
Performed online insurance verification, per-certification
Preparation of daily deposits
Posted monthly billing with averages of $300K in charges and reconcile $250K in monthly receivables by working 30/60/90/120 Aging report
Reconciled patient and/or facility account errors and set accounts up for collection activity
Researched refund request and prepare statements
Assisted with updating current policies with facilities
2000 - 2005 XO Communications Atlanta, GA
Executive of Administrative Operations 5/2000 – 1/2005 Weekly Hours Worked: 40
Responsible for $1M monthly revenue, PL of over $3M & expenses $10M
Organized quarterly region meetings for a team of 15+ employees
Worked with escalated customer issues
Liaison between VP to other groups and individuals
Hosted bi-weekly conference calls for the administrative assistants in the region
Coded, prepared, processed and reconciled high profile customer credits averaging $8,000 monthly
Managed compensation spreadsheets averaging $ 650K in commission payouts
EDUCATION
Master of Business Administration, Healthcare Management
University of Phoenix - Atlanta, GA
Bachelor of Science, Human Environmental Sciences
University of Alabama -Tuscaloosa, AL
CERTIFICATIONS
Human Resource Management-HR for People Managers Specialization
University of Minnesota-Online December 2, 2021
Contact this candidate