Production Worker Package Sorter
Resume:
Kimmetta Jordan
adxhx7@r.postjobfree.com
SKILLS SUMMARY
6+ years in Customer Service working in a high-volume deadline driven environment. Proven ability to work under pressure and remain focused during constant interruptions. Excels at identifying inefficiencies and implementing innovative solutions. Achieved great service skills and quality goals, positively impacting business performance.
QUALIFICATIONS
Customer Service
●Reviewed over 68+ accounts daily that were flagged accounts due to suspicious activity in order to ensure confidentiality and safety of the system
●Remotely provided resource info to call-in customers regarding Workforce Program Registration, Unemployment Benefits activation and, Human Service Department referrals within the Jefferson County Colorado Community providing empathy and human connection to customers affected due to the pandemic
●Working in the Connecting Colorado Database, as well as assisting customers in updating their account and orienting customers with the system
●Email clients responding to inquiries and issues, resolving payment and order disputes
Warehouse Associate
●Received and counted inventory items, then recorded the data manually or electronically on the computer
●Packed or unpacked items to be stocked on shelves in stockrooms, warehouse, or storage yard
●Created labels for packages to be shipped out, while packaging and labeling boxes
●Assembled 100+ light fixtures daily interpreting blueprints and working with others to meet production deadlines
●Skilled at quickly learning new processes, technologies, and machinery
●Performed hand and automatic assembly operations on components
●Cleaned and finished sub-assemblies or assemblies using hand or power tools
Communication
●Worked remotely with knowledgeable use of Zoom, WebEx and, Microsoft Teams. Able to be a part of a team virtually.
●Active listener, observing others and empathizing while communicating effectively
●Always maintain positive tone when interacting with staff and clients
EMPLOYMENT HISTORY
Workforce Representative Jefferson County Business Workforce Golden, CO 2021
CSR2 24-7 Intouch Aurora, CO 2019
Assembler ResourceMFG Denver, CO 2019
Production Worker Primesource Denver, CO 2018
Package Sorter Aerotek Denver, CO 2017
EDUCATION/CERTIFICATIONS
Business & Workforce Center Jefferson County
Professional Development: 15 hrs. Golden, CO 2020
MT Miguel High School San Diego, CA Diploma 1999
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