MICHELE SCOTT

**** ********** ****, ********, ***** Carolina, 29505, US • 843-***-**** • adxhvx@r.postjobfree.com Achieved success in providing unsurpassed customer service in every job that I have obtained. I’m motivated and have maintained customer satisfaction and contributed to company success by bringing 10+ years of customer service experience. Good listening skills

Key holder experience

Computer proficient

Professional telephone demeanor

Data entry

Self-motivated

Conflict resolution

Quick learner

Customer service

Strong verbal communication

Credit card processing

High School - 1998

Mullins High School - Mullins, SC

Customer Service Representative - August, 2022 to Present Afni - Tucson, AZ

Clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution. Suggested alternatives when a product was out of stock. Assisted customers by using the [Software] system to locate merchandise at other locations, as well as coordinating shipments and deliveries. Provided each customer with exceptional service by listening to their concerns and answering their questions. Quickly investigated and resolved customer complaints and inquiries. Lead Customer Service Representative - April, 2022 to August, 2022 Associates Asset Recovery LLC - Florence, SC

Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information. Increased the team's revenue by over $20,000 a week in sales. Scheduled team members strategically to maintain optimal staffing levels for anticipated customer loads. Provided direction and constructive feedback to motivate team members. Educated employees on company procedures and services. At Home Mom - May, 2011 to April, 2022

None

Was at home for a number of years due to surgeries that I incurred. Focused on my kids for som time before deciding to rejoin workforce. Quality Control Assistant - January, 2008 to May, 2011 Chase - Florence, SC

Examined departmental documents to determine how they should be distributed and filed. Double-checked the data's accuracy and integrity.

Copied, logged, and scanned supporting documents before filing everything in the client's files. Professional Summary

Skills

Education

Work History