Customer Service General Manager
Resume:
Ajit Raina
Business-conscious General Manager with over 25+ years of experience spanning across all
functions of Civil Construction Administration, Landscape Contracting Swimming
Pools/Water Features/Fountain construction, Sales, and Marketing, Focused and enthusiastic
professional offering leadership for employee relations through effective communications,
training, and development. Measures performance to company goals, standards, and
establishes targets for improvements in safety, quality, cost, and delivery. Proactive change
leadership - devising business strategies for projects with $75M + budgets annually,
and accelerating business growth.
EXPERIENCE
Floor & Decor - Manager
2021 till present date.
© Lead, mentor, and oversee that the team adheres to the P's of retail to include but
not limited to People, Product, Pricing, Purchasing, Positioning, Presentation,
Promotion and Pro servic
© Engage customers and ensure store associates provide quality customer service.
© Strategically merchandize and utilize the company guidelines to outline
merchandising practices.
© Ensure store presentation standards are achieved and maintained. Guarantee
safety and security of customers and employees alike by following established
guidelines and procedures regarding loss prevention and risk management.
© Assist the Chief Executive Merchant in supporting, modeling and enhancing
seamless customer service focus by creating an environment that is friendly,
helpful, knowledgeable and quick for customers and coworkers.
Analyze and complete all business reports in order to be in the best
merchandising, in-stock and pricing position.
© Utilize computer and point of sale systems to maintain accurate inventory, cycle
counts, and profit & loss management, including shipping and receiving of
inventory.
© Ensure brand standards and operating standards meet or exceed expectations to
support brand consistency.
Almoayyed Contracting Group - General Manager
2007 - 2021
© Reported to the Executive Director of Almoayyed Contracting Group, established the
company from the inception stage as one of the leading companies in the field of
Landscaping, Pools, Water Features, Fountains, Spa business & specialized building
materials.
© Led the efforts to grow the company by 25% year over year with a generated revenue
of $13 million in 2021.
© Managed team functions for over 10 direct reportees with a total workforce of 300+
handling multiple client projects.
© Proved instrumental in penetrating the market using personal networks and
identifying new streams to generate new client base.
© Supervised overseas vendors across Asia, Europe, and the United States to source
materials directly from the manufacturers.
‘AAA Group of Companies - General Manager
2005 - 2007
Managed the company as a leading profit center in the field of Construction, reported
directly to the Managing Director.
© Developed different divisions within the company focusing on revenue and
profitability.
Established new ventures (M/s CYPRESS GARDEN) like Building Materials,
Landscaping, Swimming Pools, Spa's, Cleaning & Maintenance.
Conmix Ltd. - GCC Manager (Middle East)
2003 - 2005,
Led the GCC operations of the German-Arab joint venture manufacturing pre-mixed
decorative renders (pre-mixed colored renders in different textures) for
internal /external use, having its manufacturing headquarters in Sharjah, UAE.
Gulf Markets International - Manager (Agriculture and building materials)
1997 - 2003
Responsible for formulating business plans, assisted the CEO in analyzing growth
plans, and led the Agricultural and Building Materials Division.
Cadila Ltd. - Area Business Manager
1997
© Oversaw implementation of marketing plans for one of the leading pharmaceutical
manufacturing companies in India and internationally.
© Managed a team of sales representatives to achieve business targets.
© Devised and executed marketing and sales strategies of the company to achieve the
targets.
San Jose, CA 95134
**********@*******.***
SKILLS
Cross-functional team management
Client Relations
Customer retention
Budgeting & cost control strategies
Vendor Management
Profit & loss accountability
Policy/program development
Team training & development
Performance improvements
TOOLS
MS Office Suite
EDUCATION
Bachelor of Science
Agriculture
Diploma in Business
Management
Sales and Marketing
LANGUAGES
English, Hindi, Punjabi,
Kashmiri
HOBBIES
Traveling, Singing, Hiking,
Yoga
Contact this candidate