Center Agent Call
Resume:
TAMIKA T. GREEN
HOUSTON, TEXAS 77028
**************@*****.***
SUMMARY
Operating Call Center Clerk with extensive experience, seeking an opportunity for continued career growth and be an asset to an organization. Excellent interpersonal, communicative and organizational skills.
EXPERIENCE
Houston Methodist Hospital Call Center Agent (Call Center) JULY 11, 2016-2022
Always using the I Care values
Confers with patients by phone to obtain their Room Service meal request using the computerized department software.
Displays appropriate knowledge of diets when negotiating alternatives to selections needed
Communicates with on call Dietitian to clarify discrepancies in diet orders and to ensure patient needs are meet.
Promotes, develops and sustains teamwork.
Utilizes good judgment
Fast-pace environment
Boys and Girls Club of Greater Houston, Houston, Texas June 2000- AUG 2009
Unit Director
Answered phones, scheduled appointments for fundraisers, budgets - $33,000 yearly.
Fax, copy, email, conduct company business
Updated program information, charts, assists with Kids Café Program sponsored by Houston Food Bank
Assist with Health Fairs, vendors.
Time sheets for payroll on all employees
World Health Service, Med Health, Kina Health Care, Houston, Texas Feb 2010- JUNE 2016
Patient Service Technician/ Home Health Provider
Prioritize patient daily care according to acuity and scheduled Patient procedures
Assist patients with A.M. care, take vital signs, prep for breakfast
Perform preventive maintenance on emergency equipment
Prepared meds for the weekly doses
Trained in Phlebotomy
Utilize folders to enter and retrieve patient data on meals and vitals
EDUCATION
Park View Baptist School (Diploma)2004
UNVERSITY OF PHONIEX 2008-2009 Non-Degree
Business Administration - 12 Credits
Community Health Worker 02/14/2014
Health and Human Services Texas (Birth Register Completion Course) 2022
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