Delivery Driver Customer Service

HANI MIKHAIL

**** ****** **** ****** ******, FL *2712 l 407-***-**** l *********@*****.***

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Training & Development

Team Building

Customer Service

Friendly, Positive Attitude

Basic Math

Organizational Skills

Team Management

Good Work Ethic

Flexible Schedule

Problem Solver

Education

Cairo High School l Cairo, Egypt

High School Diploma

05 / 1985

Experience

Mikhail Pharmacy l Orlando, FL

Delivery Driver

01/2015 – Current

Navigated routes with relevant map programs and GPS systems.

Transported and safely delivered items to prevent damage or loss.

Obeyed traffic laws and follow established traffic and transportation procedures.

Handled customer service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Delivered rush merchandise on tight schedules to meet customer targets.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Chevron l Orlando, FL

Manager

2003 – 2015

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Monitored inventory levels and places new orders for merchandise to keep supply well-stocked.

Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Implemented successful business strategies to increase revenue and target new markets.

Languages

Arabic:

Native/ Bilingual

English:

Native/ Bilingual

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