Charles B. Wynn II

*** ******** *** 314-***-**** adxhtm@r.postjobfree.com

Professional Summary

Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.

Core Qualifications

●System checks and troubleshooting

●Customer service focused

●Hardware support and troubleshooting

●Advanced troubleshooting

●Database maintenance

Experience

Charter Communications-Manchester MO

Sales Support Account Coordinator-March 2015-April 2016

●Processed contracts to be signed by prospecting new and existing business customers

●Responsible for CRM (customer relations manager) tool input and effectively

●Monitor and service existing accounts through service and follow up with customers

●Actively and support all efforts to simplify and enhance the customer experience

Business Service Activation Specialist -February 2011-March 2015

●Responsible for supporting business and residential install techs with the provisioning and activating new services.

●Software used for provisioning and activation are sigma, remedy, drum, CSG, salesforce, and broad soft.

Telephone Trouble Ticket Management-August 2010-February 2011

●Responsible for troubleshooting customer VOIP service for phone and internet.

●Resolved customer issues

●Offered upgrades or new services to the customers

Education

Bachelor of Science in Engineering & Computer Technology

Vatterott College-August 2009

Associate of Occupational Studies in Computer Systems and Network Technology

Vatterott- August 2007

Technical Qualifications and Certifications

●CompTIA Security Certification in Information Security

●Able to install, configure and support an organization’s local area network(LAN), wide area network(WAN), and internet system or a segment of a network system

●Able to monitor and maintain network to ensure network availability to all system users and perform necessary maintenance to support network availability

●Able to supervise other network support and client server specialist and plan, coordinate and implement network security measures

●Able to access and navigate the following utilities: CSG, SIGMA, WFC, ORDER MANAGER, SAFARI VIEW, PSP, SOA, VOICE LOG, LAD, RED, DRUM, BROADSOFT, BACCLITE, SONUS, HOMEWORLD, REMEDY, SALESFORCE, EOC

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