Loan Processor Customer Care
Resume:
Marianne Gray
St Petersburg, FL *****
****************@*****.***
Seasoned loan processor with 23+ years experience (closing over 2,000 mortgage loans) in FHA, VA, conventional, brokered and niche product mortgage loans. Tactful and professional communicator, excellent organizational skills, and ability to efficiently manage loan pipelines to meet critical deadlines. Diligent in gathering borrower information and documentation, from pre-approval through closing, to achieve customer success and key business goals. Proficient in Microsoft Office Suite, Encompass, and Blend.
EXPERIENCE
Senior Loan Processor
EMM Loans LLC
Cherry Hill, NJ
9/28/2020 - 8/05/2022
●Worked with various brokers and their systems to upload and process required documentation for full approval and closing of 20 loans per month.
●Provided support to loan officers and underwriting teams by ensuring timely, judicious and accurate processing of mortgages with an average turnaround time of less than 28 days.
●Reviewed and verified borrowers’ income, credit reports, employment histories, and funds needed for securing and closing loans.
●Ensured compliance with company policies, underwriting guidelines, and lending-program requirements.
●Coordinated effectively with title companies to ensure smooth and efficient closings of 20+ loans per month.
●Providing excellent customer care by keeping borrowers informed throughout the process, beginning with 1st phone call to explain what documentation will be needed and given a due date for receipt.
●Worked with several repeat borrowers and families referred to us from previous clients.
●Worked closely with closing dept in preparing figures for closing statements and fully prepping the file for smooth closings.
Senior Loan Processor
Lennar Mortgage
Clearwater, FL
5/08/2000 - 9/11/2020
●Maintained a 60+ loan pipeline of complex loan applications (e.g. first-time homebuyers and borrowers with problematic circumstances) with thorough review of financial documentation.
●Clear, concise, and consistent communication with all parties involved (builder, sales and operations) throughout the entire process.
●Provided updates of 3 months of scheduled closings during our weekly status meetings.
●Confirmed completion of loan documentation prior to underwriting and closing hand-off.
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