IRETA GROSVENOR

Maricopa, AZ *****

253-***-**** - adxhr6@r.postjobfree.com

PROFESSIONAL SUMMARY

Reliable and enthusiastic Office receptionist offering 35 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow.

SKILLS

Customer/Client relations

Documentation and reporting

Multi-line telephone systems

Security awareness

Scheduling

Verbal and written communication

Telephone skills

Multitasking strengths

Highly motivated and fast learner

Adaptable to new surroundings and

situations

Problem-solving skills

WORK HISTORY

06/2022 to 05/2023 Checkout Receptionist

Ironwood Cancer And Research Center – Chandler, AZ Provided clerical support to company employees by copying, faxing, and filing documents.

Corresponded with clients through email, telephone, or postal mail. Maintained confidentiality of information regarding clients and company. Answered phone promptly and directed incoming calls to correct offices. Scheduled chemotherapy appointments and made calendars for the patients. Knowledge of scheduling templates such as Carespace, clearwave and OncoEMR. collect copays and payments and completed batch at end of day. 03/2010 to 03/2020 Receptionist

Northwest Medical Specialties – Tacoma, WA

Collected copay and payments on account from clients Sorted, received and distributed mail correspondence between departments and personnel

Directed incoming calls to internal personnel and departments, routing to best-qualified department

Provided clerical support to company employees by copying, faxing and filing documents

Balanced availability for physician schedules and maximum load levels when scheduling appointments

Invited patients to Follow my Health patient portal Obtained records for NP and current established patients, schedule CT, MRI etc for patients and obtained insurance authorization from insurances for those imaging if necessary

Broad based knowledge of insurance plans including Managed care insurances 06/1998 to 03/2010 Chemotherapy Scheduler

Northwest Medical Specialties – Tacoma, WA

Scheduled Chemotherapy for all patients, updated their calendars with infusion and MD appointment times

Scheduled port placements, MRI, Pet Scans etc and sent referrals and records to appropriate departments

Answered over 50 incoming calls, request interpreters for different dialects Obtained records and x-rays for NP and established patients for office visits Assisted MD with getting patients admitted to Hospital through Bed control Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

EDUCATION

06/1977

West Virginia University - Parkersburg, WV

2 years but was unable to complete due to family obligations High School Diploma

Fort Frye High School - Beverly, OH

Member of Honor Society Member of English Literature Team Band Member, GPA: 3.5, Recipient of American Legion 750 Nursing Scholarship

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