Service Representative Reservations Coordinator

Daphne Luzaran

Customer Service Representative **39 Kingcole Dr. Jacksonville, FL 225-***-**** adxhql@r.postjobfree.com

Customer service-oriented and caring representative with a proven track record of resolving customer conflicts. Dedicated to driving customer satisfaction and contributing to the growth of the company.

Experience

Butler Toyota of Jacksonville, FL

Internet Sales Representative/Salesperson July 2022 - May 2023

- Successfully sold TOYOTA products/services to customers, effectively meeting their needs.

-An average of 80+ calls inbound/ outbound calls daily

- Serviced existing accounts, obtained orders, and established new accounts by planning and organizing a daily work schedule.

- Demonstrated exceptional communication skills to engage with potential sales outlets and other trade factors.

Jacksonville Chrysler Jeep Dodge Ram, Jacksonville, FL Reservations Coordinator January 2022 - July 2022

- Responded to inbound calls and made outbound calls to existing customers, efficiently scheduling, confirming, and rescheduling appointments.

-An average of 100+ inbound calls daily.

- Exhibited strong organizational skills to manage reservations effectively and ensure customer satisfaction.

Hollingsworth Richards, Baton Rouge, LA

Sales BDC Agent/Customer Representative January 2020 - October 2021

- Developed, processed, managed, and tracked all inbound and outbound customer inquiries.

-An average of 100+ inbound/outbound calls daily.

- Provided excellent customer service by actively listening to customer needs and addressing their concerns promptly.

- Utilized computer software proficiently to assist customers and maintain accurate records. Additional Information

Military spouse: As a military spouse, I have demonstrated resilience, adaptability, and the ability to excel in diverse environments

Skills

- Customer Service

- Communication

- Time Management

- Active Listening

- Computer Software

Languages

- English (fluent)

- Tagalog (fluent)

References

Available upon request

Contact this candidate