Objective:
I have * years’ experience with customer service, remote working, sensitive account information, retail, inventory, and seasonal production. I am also a self-taught graphics designer. I have always been, and forever will be a fan of music, animation, film, and all other platforms of entertainment. My personal passion is making animations for myself and other people. I am most proficient in using Inkscape, the graphic InDesign platform that I use to create all my pictures. With any position I take on, I am highly reliable, self-dependent, and understanding. For any training provided, I use the knowledge and skills to make my team proud and take us to the next level.
Experience
Afni Customer Service Representative for Verizon Wireless
Activating and setting up equipment provided by the company
Inbound calls from customers regarding Verizon account
Tier 1 troubleshooting for Verizon devices to resolve challenging customer issues
Handling sensitive information
Processing bill payments
Providing individual solutions important to the customers
Form a trusted bond, listen attentively and respond to their inquiries
Instacart Grocery Delivery
Provide clients with information and help on certain products.
Respond to questions regarding items, such as fashion products.
Confirm customers’ orders and inquire into additional requirements.
Handpick items on customers’ lists, in the right order.
Ensure that they are properly placed into carts.
Check items at the end of the picking spree to ensure that no item has been missed.
Run items through the checkout counter and pay for them through cash or credit/debit cards.
Pack customers’ items and place them in vehicles.
Drive vehicles safely to customers’ homes and offices.
Provide customers with ordered items, and associated bills.
Walmart Fulfillment Center (eCommerce Flexible Warehouse Associate)-College Park, Ga
Completes work assignments and priorities
Performs Loader duties as assigned by moving and loading freight manually
Performs Orderfiller/Breakpack duties as assigned
Performs Packer duties as assigned
FedEx (Package Handler)
●Inventory
●Lifting 50-100 pounds
●Scanning packages
●Loading trucks with packages
●Occasionally operating pallet jack
“Not Just Nursing Show” (Intern Production)
●Schedule interviews for showing
●Film, record, and adjust set
●Take charge of email account
●Arrange meetings for guest
●Critical thinking of new ways to approve or catch audience eye
●Set up production area for showing
●Social media marketing
Tuesday Morning (Sales Associate) - Dunwoody, Georgia 9/16 – 7/20
●Customer Service
●Stocking
●Cleaning
●Unloading the truck
●Merchandising
●Complete assigned tasks
●Inventory
Georgia Department of Revenue (Tax Examiner) - Atlanta, Georgia 8/14-8/15
●Customer service
●Worked with Microsoft Word., Excel, PowerPoint
●Revised previous tax returns
●Clerical duties like scanning, faxing and filing
●Reported tax errors and difficulties
●Completed assigned tasks
Lodge Atlanta Hotel (Maintenance) - Doraville, Georgia 5/14-8/14
●Replaced furniture
●Fixed broken appliances
●Cleaned the pool
●Raked the leaves
●Resolved customer requests
●Cleaned windows
●Painted
●Completed assigned task
Education
Cross Keys High School - Atlanta, Georgia Graduated 2015
Georgia State University - Atlanta, Georgia Uncompleted
References:
1.Shanice Rivera
Tuesday Morning
ASM
2.Sathario Lemon
Tuesday Morning
Former Store Manager
3.Lauren Bergou
Tuesday Morning
Current Tuesday Morning Manager