Center Representative Customer Service
Resume:
Michael Irizarry
Customer Service
Bronx, NY ****9
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
Ideal Home Health Care - Brooklyn, NY
September 2022 to March 2023
• Home care coordinating experience working for a licensed home care agency (LHCSA).
• HHA Coordinator shall plan for all home healthcare service coverage while to ensuring that the patient and family are satisfied and receiving excellent customer service Evening On Call Coordinator
True Care Home Health Care Services - Brooklyn, NY January 2021 to September 2022
• Maintain the ongoing assistance for all caregivers which includes assisting aides with any payroll related requests, create new IDs, PTO requests, pay stubs, tax forms etc
• Address incoming phone and email inquiries, from applicants and hired caregivers regarding any employment requests
• Kindly greet all applicants and caregivers that walk into the office and provide the best possible support
• Assist caregivers on how to properly fill out the Paid Time Off request form when seeking to take paid or unpaid vacations and vacation payouts.
• Collaborate with the Coordination team to assist with scheduling and work availability for caregiver Call Center Representative
Sentry Management (Medical Transport Broker) - Bronx, NY November 2020 to March 2021
Provided medical transport for clients that needed to go their medical appointments 1. Had to follow the HIPPA regulations law act of 1996 2. Couldn't not reveal patients medical information 3. Transport was paid by the medical health providers insurance 4. AETNA, BETTER HEALTH, CENTERS PLAN, VILLAGE CARES Education
Bachelor's in Web Design
Independence University - New York, NY
March 2020 to Present
HS Degree
Archimedes Academy - Bronx, NY
September 2014 to June 2018
Skills
• Problem Solving Analytical ThinkingTeam Building, Customer Service
• Hazmat
• Barista Experience
• Coffee Experience
• Pricing
• Negotiation
• Flatbed
• POS
• High-end sales
• Cash Handling
• Food Safety
• Spanish
• Bilingual
• Typing
• HIPAA
• Caregiving
• Office experience
• Customer service
• Computer literacy
• Organizational skills
• Data entry
• Time management
• Computer skills
Assessments
Sales Skills: Influence & Negotiation — Completed
April 2020
Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed
Retail Customer Service — Proficient
March 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Retail Skills: Shelf Stocking — Completed
March 2020
Receiving and storing merchandise or product.
Full results: Completed
Work Style: Conscientiousness — Completed
February 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Work Style: Reliability — Proficient
January 2020
Tendency to be dependable and come to work
Full results: Proficient
Food Safety — Proficient
January 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Logic & Critical Thinking — Completed
January 2020
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Completed
Visual Merchandising — Completed
November 2019
Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.
Full results: Completed
Supervisory Skills: Interpersonal Skills — Familiar August 2019
Measures a candidate's ability to maintain productive team working relationships by identifying conflict and settling disputes.
Full results: Familiar
Supervisory Skills: Motivating & Assessing Employees — Proficient February 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Front Desk Agent (Hotel) — Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work Style: Reliability — Proficient
October 2019
Tendency to be dependable and come to work
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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