Data Entry Medical Assistant

LS LETHIA STRONG

*********@*****.*** (***) *** – 3363 Hillside, IL 60162

PROFESSIONAL

SUMMARY

Experienced Technology Assistant with a combined 26 years of experience in healthcare and educational systems. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS Technical issues analysis

Customer service expert

Desktop support

Application support

Customer Service

Good listening skills

Multitasking abilities

Organization and Time

management

Verbal and written

communication

Responsible

Excellent work ethic

Adaptability

Microsoft Office

Software diagnosis

Technical documents

comprehension

Data recovery

WORK HISTORY Technology Support Technician Elmhurst School 09/2007 - CURRENT District 205 - Elmhurtst, IL

Configured hardware, devices and software to set up work stations for employees.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Analyzed issues to identify troubleshooting methods needed for quick remediation.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Chromebook, iPad, e-learning and smart prep and set up for faculty. Executed various techniques, to maintain servers and systems, keeping networks fully operational during peak periods. Certified Medical Assistant Elmhurst Hospital 01/1990 - 06/2016 Phlebotomy.

Lab Secretarial Duties.

Specimen Processing.

Glucose Tolerance Testing.

Neo-Natal and Pediatric.

Immediate Care.

Certified Medical Assistant through the NCCT in 2005. Train New Hires for Medical Assistant for the Immediate Care – Lombard, IL.

CPR/First Aide.

Postmold Casting.

EKG.

Assists MD/OBGYN – Medical Procedures.

Occupational Health Screenings

Compliance with DOT regulations

Certified Drug Screen – Breath Alcohol Testing.

Vision/Hearing.

Wound Care.

Pediatric Care.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.

Documented vital signs and health history for patients in clinic and hospital environments.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Phlebotomist Hinsdale Hospital, Neo-Natal and 01/1987 - 01/1991 Pediatric

Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.

Followed physician orders when administering therapeutic phlebotomy.

Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs. Organized daily work based on collection priority. Stocked phlebotomy cart or carrier with appropriate supplies. EDUCATION Triton College, River Grove, IL 2005

Associates: AAS And Early Childhood Development

Bryman's National Education Center, Oak Park, IL 1985 Certificate for Medical Assistant

Steinmetz Public High School, Chicago, IL 1984

High School Diploma

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