Data Entry Appointment Setter

KONYA BRYANT

**** ***** ******* ****, ***** Marlboro MD 20772 · 240-***-****

***********@*****.***

I want to obtain part- time and/or full-time work assignments in a professional environment to help further develop and expand existing office skills, which can prove useful in expanding my work expertise. As well as locate and attain a position that will utilize my knowledge while pursuing my BA in Healthcare Administration. Thus, establishing a long-term career. Included in my resume are my skills which show a broad range in customer service, data entry, and budget management.

EXPERIENCE

TRAINING- 2022

MEDICAL SCRIBE, AQUITY SOLUTIONS

Learned and increased medical terminology while documenting and transcribing current encounters to help providers focus more on the patient and less on the computer screen.

DECEMBER 20, 2021- MAY 2022

ADVOCATE FOR UHC, TELEPERFORMANCE-UHC / AMERICAN EXPRESS-EXPEDIA

Briefly trained on Citrix systems. Trained in executing customer service to update members’ information. Learned to use Maestro as well as iBAAG to locate providers and educate members on the benefit coverage. Also assisted in the booking and modifications through monitored calls for card members through AMEX-Expedia.

MAY 15,2019-AUGUST 31,2020

BARTENDER, MGM International Resorts (NATIONAL Harbor)

Apply basic Bartending skills to provide authentic cocktails that complimented the restaurants cuisine. Maintained order and class behind the bar to create an enjoyable environment for both coworkers and guest. Demonstrated proficient knowledge in customer service, which provided outstanding reviews. Managed currency for the bar as well as the servers.

SEPT. 2016-AUGUST 2018

BARTENDER/ SERVER, Fiorella’s NATIONAL HARBOR

Provide healthy conversation and applied exceptional customer service to create a relaxing and superb dining experience for all guest. Manage inventory and perform stocking. Proficient in mathematical applications for handling cash and credit card billings.

SEPT. 2016-AUGUST 2017

FRONY DESK COORDINATOR, SHeRiDan Station (WILLIAM C. Smith & Co.)

Monitor CCTV. Handle receipts for monthly rent. Greeted and handle tenants’ issues within the building. Maintain daily logs; outlining task completed during the shifts. Primary contact for tenants via in person or telephone. Effectively addressed tenants’ complaints and concerns.

MAY 2013- JUNE 2016

HOME HEALTH AIDE, Home Life And Commpanions

Provide healthy conversation. Ensure the safety of my client by performing task such as light cleaning, grooming, creating daily events, maintaining appointments and providing meals. Also, creating trust between the client, the client’s family and myself.

MAY 2009- JUNE 2012

TAX CREDIT SPECIALIST, WILLAM C. SMITH & CO.

Data entry where I typed information and updated tenant information along the guidelines of the tax credit program. Performed and executed a great understanding of the tax credit program by administrating appointments with tenants to update their annual information. I also assisted in completing reports for DCHD as well as for Enterprise, which involved converting files in xls. format. Performed skills in calculating applicants' annual incomes as well as calculate monthly invoices for corporate review. Cross train to collect information as well as verify a series of verification form.

NOV.2007- JUNE 2008

OFFICE CLERICAL CLERK/ RECEPTIONIST, WILLAM C. SMITH & CO. CORPORATE

Data entry where I typed information and created folders within the database; Inventoried old files for storage and scanned needed files into network folders on the server/computer; Filed items completed by workers and staff daily basis; Filled in for the Receptionist at the front desk, when needed.

EDUCATION

MAY 2009

HIGH SCHOOL DIPLOMA, DR. Henry A. Wise High School

Graduated with a GPA of 3.17

MAY 2021- CURRENT (EXPECTANT DATE IS MAY 2024

BACHELOR

HEALTHCARE ADMINISTRATION, Southern New Hampshire University

GPA OF 3.94

SKILLS

Administrative Assistance

Attentive to the goal

Team player

Customer Service

Data Entry

Filling

Microsoft knowledgeable in Office, Excel, Word and Outlook

Detailed Oriented

Quick learner

Managed Invoices

Managed stock inventory

Appointment setter

ACTIVITIES

TAPS Certified

Spent time volunteering at DCHA

Provided meals at Women Shelters

Completed and passed Scribe 101

Studying Health Care Administration at Southern New Hampshire University

Currently holding a 3.9 GPA

Earned and Current a Member for the National Society of Leadership and Success – Feb. 2022

EACH DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD PRODUCTION AND QUALITY STANDARDS.

Successfully completes all training programs as required for the level.

Processes claims for two products or claim types (dental, hospital, medical, ITS, FEP).

Performs research and adjustment functions for claims.

Perform special projects (e.g., complex accumulator reconsiderations, New Directions).

Responds to written inquiries from internal and external customers as business needs dictate.

Sets up deducts, CLOV table entries, and other assigned finance functions.

For FEP positions, processes all deferrals for FEP or edit corrections in computerized claims system.

Performs complex FEP transactions (e.g., FEP Direct DDE, FEP Retro-enrollment, Out of Balance) and member appeals.

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