Service Representative Customer
Resume:
I'm looking for full-time work.
OBJECTIVE
To establish my career with an organization that provides me a better opportunity and give chance to explore my skills and achieve my professional objectives. I am a curious data analyst with 15+ years of experience in process-oriented data analysis. Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Experienced in interpreting and analyzing data to drive growth for a FMCG market & Contingent workforce market. I have experienced many products under FMCG market (Beauty, Health care & Personal care) from di5erent categories and enjoyed working on new product innovations, their characteristics and market impacts. I have been researching on the products and bifurcating them according to client’s requisite & pre-de7ned rule sets. I love to analyze new products launch to the market and measuring their impact on consumer buying behaviors. My Education is through out in Commerce with Accounting subjects but after launching myself into real world I found myself getting much interested in Statistical Analysis, Data Science. So, looking forward to learns various skills in the same field PERSONAL STATEMENT
WORK HISTORY
NIELSENIQ
Vadodara, India
Aug 2020 - Present
TATA CONSULTANCY SERVICES (TCS)
Vadodara, India
Sep 2010 - Jan 2020
ADITYA BIRLA MINACS,
Vadodara, India
Dec 2007 - Sep 2010
QUALIFICATIONS
Maharaja Sayajirao University
Vadodara, India
2001 - 2003
IGNOU
Vadodara, India
2003 - 2004
VAISHALI PARMAR
Auckland, New Zealand
***************@*****.***
SENIOR REFERENCE DATA SPECIALIST
Reference data coding of market products through market research and data analysis and providing end data to like L oreal P&G Reckitt Benckiser etc Provided superior customer service to clients by addressing all questions and concerns. Worked well independently and on a team to solve problems.
Served as a friendly, hardworking, and punctual employee. Maintained a clean and organized working environment to enhance productivity. Organized and prioritized work to complete assignments in a timely, efficient manner SENIOR PROCESS ASSOCIATE
Reference data coding of market products through market research and data analysis and providing end data to AC Nielsen
Provided superior customer service to clients by addressing all questions and concerns. Worked well independently and on a team to solve problems.
Served as a friendly, hardworking, and punctual employee. Maintained a clean and organized working environment to enhance productivity. Organized and prioritized work to complete assignments in a timely, efficient manner CUSTOMER SERVICE REPRESENTATIVE
Interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Qualifications include good communication, problem-solving, and computer skills
Bachelor of commerce
Diploma In Early Childhood Care & Education
Vaishali Parmar 021******* ***************@*****.*** Page 1 of 2 ACHIEVEMENTS
NOC Star of the month
2023
- 6 times I have been selected as NOC Star of the month in NielsenIQ. GOLD AWARD
2015
- I have been awarded as GOLD AWARD in TCS.
- 8 times I have been selected as best performer in TCS. Best Assocoate
2010
- 13 times I was awarded as a Best Associate in ADITYA BIRLA MINACS
- 5 times in QUALITY parameter
- 3 times in OVERALL parameter
- 3 times in AHT (Average Handling Time) parameter
- 1 time in ICF (Instant Customer Feedback) parameter Referees available on request.
REFEREES
Planning. Analysis, conceptual skills, decision-making, problem-solving skills
Computer Skills - MS Office, Word, Excel, Powerpoint, Outlook Data analysis
TECHNICAL SKILLS
Vaishali Parmar 021******* ***************@*****.*** Page 2 of 2
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