RULA NURHUSSEN

adxhfu@r.postjobfree.com 301-***-**** Alexandria, VA 22301

Summary

Highly-motivated hardworking employee with desire to take on new challenges with customer service, multitasking,Strong worth ethic, adaptability, time management abilities and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Skills

Report Creation

Report Generation

Credit Card Payment Processing

Understanding Customer Needs

Responding to Difficult Customers

Upbeat and Positive Personality

Transaction Processing

Verbal and Written Communication

Issue and Complaint Resolution

Data Entry and Maintenance

Creative Problem Solving

[Language] Fluency

Building Customer Trust and Loyalty

Experience

Abrham Regassa Addis Ababa, LA

Customer Service Representative

03/2020 - 07/2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business.

Consulted with customers to resolve service and billing issues.

Education and Training

Cruise School Addis Ababa,Ethiopia

High School Diploma

06/2020