Belinda T. Gayles

adxhe8@r.postjobfree.com 201-***-**** Riverside, CA 92507

Professional Experience

CRST The Transportation Solution, Inc. November 2020 – January 2023

Line Billing Supervisor – Ontario, CA

●Completed annual performance reviews, hired, fired, payroll and FMLA as well as any disciplinary action when needed.

●Facilitated staff meetings and maintained performance metrics on a weekly basis as well as administered monthly one on one reviews with my direct reports.

●Implemented and maintained billing standard operating procedures (SOP’s) with individual Billing Clerks to help reduce billing cycle time, linehaul revenue accruals, and the number of unbilled loads.

●Interfaced with accounts receivable, pricing and customer service department.

●Reported billing issues and concerns to different regional teams on weekly and biweekly Microsoft team calls.

●Helped other departments with their duties and tasks as assigned due to COVID-19.

Salov North America Corp June 2016 – November 2020

Billing & Order Processing Supervisor - Lyndhurst, NJ

●Managed all orders and billings in SAP to confirm that all information is accurate and sent to the appropriate parties, which reduces the response time to resolve any errors or discrepancies.

●Developed weekly and monthly reports for approximately seven warehouses by accumulating the appropriate data on the status of open orders to verify that all data is compatible and that deliveries are completed.

●Monitored order activity each week for partner company, Cirio, by converting weekly reports on shipped orders into CSV files, which facilitates and expedites payment processing and settlements.

●Collaborated cross-functionally with the operations team to streamline order processing procedures and train different levels of employees in these procedures to improve overall efficiency.

●Initiated the order processing cycle by inputting approximately 15 new orders a month into SAP alongside administering EDI correspondences to ensure that orders are properly recorded, and applicable parties are notified.

Robert Half/Accountemps November 2015 – June 2016

Order Processing / Billing Coordinator Temp – Parsippany, NJ

●Managed all EDI correspondences for Order Processing, Accounts Receivable and Logistics.

●Matched all Bill of Ladings to purchase orders for billing and emailed invoices to accounts for payments.

●Developed and updated weekly spreadsheets for Order Processing Manager to monitor shipping special instructions not appearing on EDI purchase orders or in SAP system.

●Hired for permanent position by Salov North America Corp.

City of Englewood Park & Recreation June 2015 – September 2015

Recreation Office Assistant – Englewood, NJ

●Spearheaded logistics relating to transportation and activities geared towards certain age groups by organizing and analyzing information on each camper, which ensured camp activities were executed seamlessly.

●Performed excellent customer service by serving as the main point of contact for various inquiries and updating patrons on each day’s activities, which promoted an increase of camp attendance and customer satisfaction.

●Expedited administrative functions by contacting companies to receive quotes, efficiently creating purchase orders, and actively monitoring contract payments to verify accounts are up to date.

Pearson Education November 2006 – April 2013

Financial Analyst/Telecommunication – Old Tappan, NJ

●Researched and reconciled account variances for approximately six large vendors to efficiently reduce the amount of unidentified missing payments and adeptly verify payments were the correct amount.

●Managed purchase orders and requisitions by inputting and coding them prior to transferring the data to accounts payable to process the payments, which ensured order accuracy and consistency.

●Fostered a strong relationship with contract vendors by facilitating the enhancement of the contract system and handling telecommunication requirements, which promoted a high-level of customer satisfaction.

Additional Experience __

Pearson Education

Credit & Collections Supervisor (K-12) 2004 – 2006

Credit & Collections Team Leader/Supervisor (Higher Ed) 1989 – 2004

Technology Skills and Training _

●SAP, EDI, Oracle, Truckmate, Vector, Synergize, and Sharepoint

●Microsoft Office and Google Suite

●Order Management, Customer Management, and Account Reconciliation

Education

University of Phoenix – Phoenix, AZ

Master of Business Administration (MBA) in Business Administration

Bachelor of Science (BS) in Business Management

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