Experience Representative Call Center

KATHLEEN CONDRICK

adxhcw@r.postjobfree.com

● Seeking an amazing opportunity to collaborate.

● A brand ambassador passionately inspiring loyalty.

● Award winning Results-driven sales leader

Self-motivated • Teamwork

Collaborative • Critical thinking

Listening • Networking • Persuasion

Influencer • Small talk • Energy

Negotiator • Marketing saavy

Social media advertising • Clicks

Real Estate Investor Consultant, 02/2014 to Current Owner – Orlando, FL

Passion for investing!

Proficiency with knowledge in promoting and selling market trends including marketing strategy and cold calling tactics.

Researching potential investment opportunities and analyzing opportunities and risks inherent in specific market lovations.

Purchased distressed homes or pre-foreclosure status, repaired/remodeled them and resold them for a profit.

Scheduled appropriate trade to complete work/repairs required to rentals and/or buildings. Networked a close relationship with partners.

Tenant screening throughly prepared and administered leases. Collected rents, security deposits and fees.

Direct Sales Specialist, 11/2011 to 02/2014

Bright House Networks LLC – Maitland, FL

Effectively managed a high-volume of inbound customer calls. Maintained up-to-date knowledge of competitor products and pricing in the markets served. Achieved aggressive monthly quota on a consistent basis. Resolved service, pricing and technical problems for customers.

Troubleshooting over the phone data equipment

Monitored social media and online sources for industry trends. Small Business Consultant, 04/2006 to 08/2009

Centurylink – Apopka, FL

ABOUT

SKILLS

WORK HISTORY

Developed positive business relationship through friendly greetings and excellent service. Applied a consultative sales approach and followed strategic marketing initiatives to develop new business. fulfilling orders for High Speed Data, Entertainment, Phone, wireless, products and services.

Applied a consultative sales approach and followed strategic marketing initiatives to develop new business.

Maximized customer retention by resolving issues in a timely manner. Referred business customers to various services by evaluating needs and providing recommendations.

Identified and resolved issues regarding sales and business strategy. Recognized and rewarded yearly Presidents club outstanding sales and achievements. Customer Experience Representative, 11/2001 to 04/2006 Sprint – Altamonte Springs, FL

Managed high volume of incoming calls per day in a call center environment. Recommended new and existing customers internet/data maintenance products and services to both residential and business customers. Educated customers about billing and collection processes. Used consultative sales approach to understand customer needs and recommend relevant offerings.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Achieved 125% of monthly quota and grew yearly sales targets. Awarded national Presidents club ranking.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. High School Diploma: 1986

Boonton High School - Boonton, NJ

I enjoyed volunteering at The Second Harvest Food Bank of Orlando, Fl as a donation sorter. I also helped kitty's find new furrever homes for Pet Alliance Sanford, Fl. as a kitty cuddler. assisting in special events, community education and adoptions of various homeless pets. EDUCATION

VOLUNTEER

Contact this candidate