Service Representative Customer

JAIME MUNOZ

**** ******** ***** ******: 915-***-****

El Paso, Texas 79925 ********@*****.***

SUMMARY OF QUALIFICATIONS

Proactive, dedicated professional with extensive customer service, marketing, sales, and account management experience. Respected as an advocate of proactive thinking in a results-driven environment. Focused on exceeding strategic day-to-day objectives while maintaining the highest ethical, and quality assurance standards. Highly motivated, adaptable, and experienced in making high-stakes decisions in fast-paced, high-pressure environments using experience-proven judgment and innovation. Focused on excellence in work performance.

Core Competencies:

Marketing / Sales

Administrative Procedures

Client’s Needs A

Workflow Optimization

Strong Communicator

Call-Center Operations

Account Management

Critical Thinking

Documentation

Customer Service

Computer Proficiency- Microsoft Office

Fluent in English and Spanish

PROFESSIONAL EXPERIENCE

Kidney Transplant 2017 – 2022

DISH NETWORK 2012 – 2016

Customer Service Representative El Paso, TX

Marketing and sales of company products and services by telephone in call-center; providing information about products, and services, canceling accounts, and obtaining details of complaints; entering new orders into computer systems.

Created, updated, and maintained records of customer interaction and transactions, recording details of inquiries and comments, and actions taken. Ensured accurate input of customer orders and changes made. Determined charges for services requested, Processed deposits, and payments, and arranged for billing.

INTEGRATED HUMAN CAPITAL 2011

Customer Service Representative El Paso, TX

Marketing of company products, prices, availability, and credit terms; emphasized product features based on analyses of customer needs and technical knowledge of product capabilities and limitations. Collaborated with colleagues to exchange information including selling strategies and marketing information.

WEST TELEMARKETING 2001 – 2010

Telemarketer El Paso, TX

Represented various companies; marketing and sales of products, and services; phoned businesses and private individuals to solicit sales for goods and services and to request donations for charitable causes.

Provided product and service information; completed all documentation to include customer name, address, and payment information; processed into computer systems to ensure the accuracy of orders; handled and resolved all customer issues. Provided high-quality service.

EDUCATION / TRAINING

EL PASO COMMUNITY COLLEGE, El Paso, TX, GED

Training: Customer Service, Marketing, Sales, Account Management

Client Needs Assessment, Problem-Solving, Accounts Receivable

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