Inventory Specialist Customer Service
Resume:
Keshonnee Lynch
Austin, TX *****
***********.**@*****.***
Strategic, data-driven with 10+ years of experience in practical application,management and understanding of operational functions, and finance. Adept at developing procedures that streamline business processes and increase operational efficiency. CORE COMPETENCIES
Customer Relations • Financial Analysis • Documentation • Training & Development • Filing Strategic Planning • Conflict Resolution • Process Improvement • Data Processing • Inventory Control Recruitment • Consulting & Advising • Employee Relations • Operational Development • Office Admin Authorized to work in the US for any employer
Work Experience
Airbnb Host
Self employed/ supervisor - Austin, TX
July 2021 to Present
• Maintain records of rental activity, maintenance, operating costs, and property availability.
• Prepare detailed budgets and financial reports for my property.
• Create repeat business by developing long-term relationships with regular,,guests who frequent Austin, TX.
• Manage and resolve guest complaints, maintaining a positive experience for guests who rent the home. Uber/Lyft Driver
Lyft & Uber - Austin, TX
March 2019 to Present
Assist with individuals and organizations that need rides. In addition to helping passengers get from point A to B. Often delivering groceries, medical supplies, and home supplies as needed. Logistics Operations Inventory Specialist
Ryder Intergraded Logistics - Austin, TX
September 2022 to April 2023
Process orders that have been purchased..Warehouse inventory control
• Transactional procurement of goods to support its daily operations,
• Inventory management by conducting a physical procurement of goods.
• Transition or receive of physical goods to distribution center.
• Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
• Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves. Processes and/ or approves invoices for payment.
Retention Specialist
Spectrum
January 2020 to September 2022
Handle and resolve customer and billing problems
• Complete follow-up with assigned representatives regarding their phone status, attendance, punctuality, and overall performance, perform weekly team meetings
• Assist with quality assurance in monitoring and quality control of assigned representatives
• Handle supervisory calls from customers, troubleshoot and resolve any customer service issues Manager/Co-Owner
MK Stone and Landscaping
November 2017 to July 2021
Run weekly inventory reports on each product line to ensure high-grossing products were stocked
• Increased the sale of performing using techniques that included product placement and visual.Maintain client database to implement client programs to generate repeated business.
• Created revenue and performance reports regarding sales and staff operations.Conducted weekly staff meetings to discuss sales strategy, performance goals, and new products.
• Hire and trained employees in customer service and consultative selling techniques.Maintain books used for client activities using QuickBooks, and Excel
• Logging and filing customers' information.
Personal Home Caregiver/Assistant
MK Private Care - Leander, TX
November 2011 to June 2020
owner
• Scheduled caregivers as of family needs.Coordinated daily activities for the residents
• Live in care as needed.Prepared and served meals for clients
• Administered client's medication and treatments at scheduled times. Assisted clients in the bathroom, showering, and daily needs. Maintained a clean and safe environment for clients.
• Created outings and entertainment for clients.Provided compassionate daily care
• Assisted clients with everyday tasks, such as shopping, exercising, and meal preparation.Monitor daily health need,client medication plans, arranged for delivery of all supplies requested by clients
• Assisted patients with Activities of Daily Living (ADLS). Arranged for client transport to medical appointments
• Experienced in operating Hoyer lifts. Retrieved prescriptions on behalf of patients and residents, monitored blood sugar
• Assisted with household needs, such as cooking, cleaning, and laundry
• Trained all my employees
Education
Associate of Arts
Hinds Community College - Raymond, MS
Skills
• Experience in training and supervising new employees (10+ years)
• Experience in timekeeping (3 years)
• Highly skilled in resolving conflict and disarming hostile situations
• Familiar with protocols for handling sensitive information
• Excellent public relations, written and verbal skills
• Manufacturing (2 years)
• Restaurant experience
• Food service
• Communication skills
• Host/hostess experience
• Customer service
• Guest relations
• CPR (6 years)
• Hospitality
Certifications and Licenses
CPR/AED
April 2023 to April 2035
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