Medical Assistant Switchboard Operator

SHKINA GRANBERRY

***** ********* · HARPER, MI ***25

PHONE 313-***-**** · *******@*****.***

OBJECTIVE

Dependable and self-motivated professional with years of experience in high-pressure environments managing simultaneous projects. Seeking to start a new career that will allow me to work alongside a diverse team and utilize my education and skills.

EXPERIENCE

May 2018 – March 2022 Amrock

Detroit, MI

Escrow Analyst

Preform clerical duties, such as tracking student attendance, typing, filing, photocopying, and grading test and homework. Prepare lesson planning sessions, and communicate with parents and school officials. Help teachers keep record for grading and attendance. Organizing the classroom and teaching materials, monitor the classroom during lessons, and minimize distractions and disruptions. Assist students who need additional help learning a specific concept. Tracking students’ progress and preparing reports for the parents. Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria in the place of teacher’s who have taken a leave of absence.

February 2018 – May 2018 Raymond James Financial

Detroit, MI

Switchboard Operator

Answer all incoming calls, provide pertinent information to the caller and transfer the call to the appropriate source if requested. Relay voicemails and other messages to the proper location within the organization. Make appointments and corporate reservations and greet guests. Conduct other administrative tasks, including sending faxes, scheduling appointments and making orders for more supplies.

November 2012 – July 2017 Wellness Plan

Detroit, MI

Customer Relations

Create streamlined filing system for customers’ database. Assist in implementing high quality assurance programs. Ensured compliance with HIPAA and OSHA regulations improving customer satisfaction. Build and maintain profitable relationships with key customers. Resolve customer complaints quickly and efficiently. Understand key customer individual needs and addressing them.

EDUCATION

May 2020-Present Davenport University

Warren, MI

Master of Business in General Management

Concentration in Human Resources

September 2010-December 2012 Sandford Brown College Dearborn, MI

Medical Assistant Certificate

SKILLS

Type 65 WPM, Microsoft Word, PowerPoint, Excel, ASI Software, A/S 400, Organizations Skills, Copy Machine, Fax Machine, etc.

REFERENCES

Available upon request.

Contact this candidate