Service Representative Administrative Assistant

Tonya Roland

Hebron, KY *****

************@*****.***

+1-859-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Manager of Field Operations

Gravity Diagnostics - Covington, KY

November 2021 to Present

Over sight operations of 20 lab draw sites in several states. I travel to each clinic periodically to ensure compliance is being followed and do site audits. Sometimes I cover these clinics when there is no other coverage. I also monitor and edit Paycor payroll for staff, I hire and terminate collectors from interview and onboarding to when a termination is required. Preform reviews and one on one meeting with staff. I also prepared training material and oversee Phlebotomy training program for the company as well as train the current employees wanting to be phlebotomist. I am partnered with the National Healthcare Association to get the phlebotomist certified.

Instructor (part-time)

Larock Healthcare Academy - Florence, KY

October 2019 to Present

Train students in Phlebotomy, EKG, Clinical lab assisting, Patient Care Tech., Blood Lab Specialist, and paramedical examiner.

Assistant Manager

Hoxworth Blood Center - Cincinnati, OH

September 2007 to Present

Customer Service, Phelbotomist, Trainer of New Employees, Trainer of Automation Collection, Follow all FDA, AABB and Octa Pharma regulations. Operating Blood Drives, Assist Field Manager with assigned duties.

Customer Service Representative

UCHealth - Cincinnati, OH

August 2021 to November 2021

Register patients, draw blood, process and prepare specimen for shipping to main lab. Safe procedures, quality control of all testing equipment and point of care testing. Sales Representative

DEFENDERS - Newport, KY

September 2019 to November 2019

• Responsible for Inbound Telephone Sales

• Consistently met or surpassed quotas of 50 sales per month

• Tracked sales and other KPIs

• Provided exceptional customer service

Health Information Technician

Gale nursing services - Hebron, KY

June 2019 to September 2019

Typing reports, filing, answers phones, scheduling, tracking patients. Phelbotomist

Quest Diagnostics - Cincinnati, OH

March 1999 to September 2007

Register Patients, Phlebotomy. Ordering testing, pre-certification, ICD-9 coding, training other offices on computer program, and other duties as assigned.

Education

Bachelor's in Business Management

University of Phoenix-Online Campus - Cincinnati, OH July 2006 to March 2008

Associate in Business management

Brown Mackie College-Cincinnati - Cincinnati, OH

September 2004 to May 2006

Associate in Medical Administrative Assistant

Southwestern College of Business - Crestview Hills, KY September 1995 to July 1997

Master's degree

Skills

• Customer Service

• Fast Food

• Administrative Experience

• Microsoft Office

• Telemarketing

• Public Speaking

• ICD-9

• Medical Scheduling

• CPT Coding

• Phlebotomy

• Medical Records

• Patient Care

• Epic

• ICD-10

• Medical Billing

• Medical Coding

• Transcription

• Medical office experience

• Insurance verification

• Laboratory experience

• Vital signs

• Clinical laboratory experience

• Caregiving

• EMR systems

• Google Docs

• Presentation skills

• Analysis skills

• Teaching

• Organizational skills

• English

• Human resources

• Human resources

• Communication skills

• Management

• Employment & labor law

• Cost control

• Healthcare management

• EHR systems

• Microsoft Excel

• Computer skills

• Supervising experience

• Restaurant experience

• Salesforce

• Data collection

• Employee relations

• ADP

• Account reconciliation

• Leadership

• Accounting

• Windows

• Developmental disabilities experience

• Marketing

• Business analysis

• Clerical experience

• Health information management

• Typing

• Clerical experience

• OSHA

• Operations management

• Documentation review

• DOT Regulations (2 years)

• Dispatching (2 years)

• Conflict management

• Kronos

• Venipuncture

• Hospital Experience

• Office Management

• Recruiting

• Auditing

• Triage

• Employee Orientation

Certifications and Licenses

First Aid Certification

CPR Certification

Certified Phlebotomy Technician

Assessments

Management & leadership skills: Impact & influence — Expert April 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

HR: Compensation & benefits — Familiar

April 2022

Knowledge of compensation and benefits programs

Full results: Familiar

Recruiting — Familiar

April 2022

Managing the candidate sourcing and selection process Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Leadership skills

Manufacturing

Shipping

Receiving

Inventory control

Auditing

Production reports

Contact this candidate