Store Manager Customer Service Receptionist
Resume:
Kendra Price
******.******@*****.***
Austin, TX
Summary
I am a high energy, enthusiastic self-starter. As a manager I have thrived on maximizing sales potential through staff development, managing inventory levels, controlling expenses & shortage, customer service, product presentation, and monitoring operational practices while maintaining payroll goals. Recently, I have been a top performer in marketing, sales, training and being a team player with proven success in the water industry. My previous experience has taken me to new levels and allowed me to speak my numbers of success.
Experience
Marketing
Sept. 2019-Current
Aqua Life Water Solutions-Austin, TX
● Reliable and dependable marketing strategies, including door-to-door knocking creating appointments and on the spots.
● Training new and existing crew members, crew leaders, and independent technicians and marketers
● Developing the southside territory to gain and maintain a substantial ongoing revenue. Territory Sales Manager
April 2017-July 2019
Aqua Life of Houston-Houston, TX
● Reliable and dependable marketing strategies, including door-to-door knocking creating appointments and on the spots.
● Creating profitable routes in Houston and surrounding areas for employees and independent contractors, increasing profits.
● Processing credit applications for consumers, and back end paperwork for office.
● Training employees and independent contractors for self sufficient zoning placement.
● Conducting training classes for new employees in-house with follow-up field training provided to crew leaders & technicians for crew placement.
● Conducting water analysis for consumers in their homes for proper product suggestions and converting those into sales, including water treatment whole house systems & reverse osmosis.
● Conducting bi-weekly Team Sales Meetings, weekly training classes, and in-field/hands on training as needed.
● Identifying plumbing/installation needs of customer for proper installation. Marketing
April 2013-April 2017
Aqua Life Water Solutions-Austin, TX
● Working as an independent contractor producing appointments and on the spot leads.
● Creating increased profits in Austin and the surrounding areas for contractors, and business.
● Training marketers to be able to sustain areas for lead generation. Store Manager
April 2011-March 2013
Sally Beauty Supply-Austin, TX
● Managed team of up to 12 employees, including training program, scheduling, hiring process, and firing.
● Reduced and controlled expenses by breaking down all controllables on a monthly and day-to-day basis through P&L analysis.
● Developed departments first incentive performance plan which motivated staff and resulted in an increase in sales proving store to be at double digit gross profit margin levels. Store location is projected to be million dollar location.
● Increased profits by developing, initiating, and managing inventory levels, loss prevention, and controlling all expenses.
Diamond Sales/Certified Diamontologist
August 2008-May 2010
Jared the Galleria of Jewelry-Austin, TX
● Conducting diamond presentations to ensure knowledge of 4 C's were conveyed to guests for proper decision making of personal purchases.
● Merchandising, clienteling, maintaining cleanliness throughout bays and stores, diamond testing, customer repairs, custom jewelry, and events.
● Earned my GIA Certified Diamontology Degree
Store Manager
January 2007-August 2008
Finlay Jewelers-Austin, TX
● Managed, staffed, and trained team of up to 5 professionals, while maintaining daily procedures, repairs, etc.
● Reduced and controlled expenses by monitoring the overall direction and coordination of daily business., including staffing, training, payroll, etc.
● Ordering, merchandising, clienteling, role-playing, and implementing all company standards to ensure profit.
● Monitored P&L statements, and handling all scheduling, benefits, deposits, and major cash handling.
B2B Sales
March 2003-Nov. 2006
ETech Inc. -Nacogdoches, TX
● Worked directly for Bellsouth's www.yellowpages.com and successfully launched/created site.
● Cold calling and developed on-line banners and websites for placement opportunities and visibility to businesses.
● Helped and lead the transitions necessary to maintain profit in the yellow pages industry.
● Trained new team employees in order to ensure campaigns success, while maintaining top level performer.
Store Manager
April 2000-Oct. 2002
Burke's Outlet-Nacogdoches, San Marcos
● Controlled all staffing, training, scouting & scheduling.
● Monitoring inventory and taking necessary markdowns monthly to follow sales flow.
● Created core team of supervisors to develop accuracy within departments.
● Became first manager in district to score 100% on quarterly walk-thru.
● Handled weekly payroll for 10 stores in district, including up to 100 employees.
● Reached high level management status & traveled to do the following: 1 Open new locations implementing recruiting, staffing, training, and store set-up, managing up to 40 employees.
2 Closing store locations as necessary, including termination of employees. 3 Inner loss prevention status to discover issues within stores to begin repair. Education
*Business/Art-Stephen F. Austin State University-Nacogdoches, TX
*Certified Diamontologist-Diamond Counsel of America-Austin, TX
*Effective Leadership Development Program/H.R. Training/Loss Prevention Training-Nacogdoches, TX References provided upon request.
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