TERRI LOWRY

**** ***** ******

CLEVELAND, OHIO **102

216-***-****

SUMMARY OF QUALIFICATIONS

Highly qualified and organized individual with extensive years of experience in the secretarial support and customer services fields. Responsible, dependable, and detail-oriented person with strong verbal and written communication skills, with the ability to work well as a team player or independently as job demands.

WORK EXPERIENCE

Dollar General Cleveland, Ohio

Part time Sales Associate (2022-2023)

Finalize sales purchases for customers that enter the chain store. Assist with finding household goods for their needs. Reorganize and stock selves for the availability of merchandise.

Works with team members to ensure the streamline of daily operations.

Ensures all work areas clean and safe, avoiding injuries to staff and customers.

City of Cleveland Cleveland, Ohio

Junior/Senior Clerk (2009-2013)

Process applications for the general public to obtain their birth certificates. Entered corrected and updated birth information into Vitals database for adoption records. Verified correct information of birth records information for state, county, and military agencies. Handles incoming correspondences such as; faxes, mail and phone calls pertaining to birth records. Responsible for records retrieval for property searches for Building and Housing. Helped general contractors and the public that approached the Records counter for sign-off sheet submission and property records for the city of Cleveland.

•Handled responsibilities diligently and with a positive attitude, reflecting the City of Cleveland high quality standards.

Regus Management Ltd. Cleveland, Ohio

Customer Service Representative II (2008-2009)

Accountable for a high level of customer service to the clients and prospects through reception and profit-generating administrative duties, such as word processing, preparation of accounts payable invoices, typing, and other creative projects for the clients and the center.

•Acted as a manager of first impressions for all clients, guest, and prospects ensuring that their needs are recognized and taken care of timely and professionally.

Geauga Savings Bank Lakewood, Ohio

Office Assistant (2006-2007)

Received and transferred incoming calls for the Account Executives on staff. Entered pre-qualified loan applications into the loan processing system. Kept an inventory of office supplies, and ordered them when needed.

•Supplied the processing team with support to ensure the prompt processing of home and commercial loans.

Community Assessment & Treatment Services, Inc. Cleveland, Ohio

Receptionist (2002-2005)

Answered multi-line switchboard, greeted and logged in visitors and outpatient clients into the facility. Created memos, letters, and forms, made copies, metered mail, and faxed confidential information for the executive and counseling staff.

•Provided general office support to streamline daily business operations allowing the executive staff to better focus on administrative and clinical issues.

•Answered all incoming calls satisfactorily resolving client issues and inquiries about general services.

Divas/Hair Scapers Shaker Hts., Ohio

Salon Maintenance (1995-2002)

Responsible for the weekly general housekeeping and maintenance duties of the two beauty salons.

Prepared salon for next day’s business operation including disposing of waste and garbage.

•Managed responsibilities in an orderly fashion ensuring the salons met or exceeded state requirements, and kept all work areas cleaned and safe, avoiding injuries to myself, other staff.

EDUCATION

Cuyahoga Community College Cleveland, Ohio

Business Management

(Office Operations Management)

Relevant coursework

•Basic Filing with Microcomputer Applications

•Office Management

•Word Processing

SKILLS

•40 (wpm)

•Proficient in Microsoft Word, Excel, Outlook, and Internet Explorer programs.

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