SKILLS

Office Management

Microsoft Office

Leadership Skills

Quality Control

Customer Service

Conflict Management

Customer Experience

Patience

Emotional Intelligence

Communication Skills

LANGUAGES

English

SUMMARY

Citizenship: Nigeria

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

PROFESSIONAL EXPERIENCE

Customer Service Experience

Lily Hospitals Limited

Oct 2021 - Present

Greet and welcome patients to the facility. Help patients to solve their problems if need be.Assist in resolving patients complaints.Make outgoing calls and receive incoming calls and mails for patients enquiries. Filing paperwork, preparing documents for meetings and also managing calendars for supervisor.

Front Desk Officer

Gtmaines Hotels & Suites

Jan 2020 - Feb 2021

Check in guests to the hotel. Check out guests. Answer incoming calls from guests and make outgoing calls to guests. Respond to emails for guests inquiries . Assist guest in solving official complaints.

Customer Service

Applause Hotels & Suites

Jan 2018 - Sep 2020

Check in guests to the hotel. Check out guests. Answer incoming calls from guests and make outgoing calls to guests. Respond to emails for guests inquiries . Assist guest in solving official complaints.

Tomi Gift Leleji

ADMINISTRATIVE ASSISTANT

CONTACT

adxh90@r.postjobfree.com Female 20th March, 1993 Nigeria Page 1 of 3

Cashier

Nnekys Supermart

Aug 2016 - Sep 2017

Balance cash payment Receive cash payment from customers Cashier Sales Manager

Nats Place

Jan 2000 - Sep 2006

Sales of food/drinks to customersCollect cash/transactions from customers. EDUCATIONAL HISTORY

NYSC

National Youth Service Corp

Nov 2019 - Oct 2020

HND

Delta State Polytechnic Ogwashiuku

Jan 2017 - Aug 2019

OND

Delta State Polytechnic Ozoro

Jan 2014 - Aug 2016

FSLC

Nana Primary school

Sep 2000 - Jun 2006

CERTIFICATIONS

Personal Assistant

Alison

Apr 2023

Emotional Intelligence

Alison

Feb 2023

Page 2 of 3

Customer Service Skills

Alison

Jan 2023

Outstanding Customer Service

Alison

Jan 2023

REFERENCES

Nelly Edegware

Teacher

+234-806-***-****

adxh90@r.postjobfree.com

Oduah Jessica

Nnekys Supermart

+234-806-***-****

adxh90@r.postjobfree.com

Page 3 of 3

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