Service Representative Call Center
Resume:
Kourtney De Leon
Fast learner most reliable than others
Hillsboro, OH 45133
*************@*****.***
Customer service representative with 5+ years of experience in a call center setting, including sales, tech support, and customer care. Received an average 85% customer satisfaction rating to date, while handling 90+ calls daily. 40 WPM typist.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
TTEC - Inglewood, CA
January 2018 to Present
Fraud and claims
locknut
American SHOWA, Inc. - Blanchester, OH
December 2015 to November 2018
• assembly
Quality Control Inspector
american rice company - Freeport, TX
April 2012 to December 2015
• graded rice every hour on the hour for the millers Education
High school or equivalent in Ged
Southern State Community College - Hillsboro, OH
January 2019 to July 2019
Skills
• quality control inspection (3 years)
• factory (1 year)
• Welding (Less than 1 year)
• work from home (4 years)
Assessments
Attention to Detail — Familiar
April 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Medical Receptionist Skills — Proficient
April 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Basic Computer Skills: PC — Familiar
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Call center customer service — Familiar
February 2021
Applying customer service skills in a call center setting Full results: Familiar
Customer service — Familiar
February 2021
Identifying and resolving common customer issues
Full results: Familiar
Technical support — Completed
May 2020
Performing software, hardware, and network operations. Full results: Completed
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic computer skills — Familiar
May 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service fit — Completed
August 2021
Measures the traits that are important for success for customer service roles Full results: Completed
Data entry: Accuracy — Proficient
February 2021
Entering data quickly and accurately
Full results: Proficient
Administrative assistant/receptionist — Completed
August 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Typing — Completed
May 2021
Transcribing text using a standard keyboard
Full results: Completed
Sales fit — Proficient
July 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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