Kourtney De Leon

Fast learner most reliable than others

Hillsboro, OH 45133

adxh09@r.postjobfree.com

+1-937-***-****

Customer service representative with 5+ years of experience in a call center setting, including sales, tech support, and customer care. Received an average 85% customer satisfaction rating to date, while handling 90+ calls daily. 40 WPM typist.

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

TTEC - Inglewood, CA

January 2018 to Present

Fraud and claims

locknut

American SHOWA, Inc. - Blanchester, OH

December 2015 to November 2018

• assembly

Quality Control Inspector

american rice company - Freeport, TX

April 2012 to December 2015

• graded rice every hour on the hour for the millers Education

High school or equivalent in Ged

Southern State Community College - Hillsboro, OH

January 2019 to July 2019

Skills

• quality control inspection (3 years)

• factory (1 year)

• Welding (Less than 1 year)

• work from home (4 years)

Assessments

Attention to Detail — Familiar

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Medical Receptionist Skills — Proficient

April 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Basic Computer Skills: PC — Familiar

May 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Call center customer service — Familiar

February 2021

Applying customer service skills in a call center setting Full results: Familiar

Customer service — Familiar

February 2021

Identifying and resolving common customer issues

Full results: Familiar

Technical support — Completed

May 2020

Performing software, hardware, and network operations. Full results: Completed

Customer focus & orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic computer skills — Familiar

May 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service fit — Completed

August 2021

Measures the traits that are important for success for customer service roles Full results: Completed

Data entry: Accuracy — Proficient

February 2021

Entering data quickly and accurately

Full results: Proficient

Administrative assistant/receptionist — Completed

August 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Typing — Completed

May 2021

Transcribing text using a standard keyboard

Full results: Completed

Sales fit — Proficient

July 2021

Measures the traits that are important for success in sales positions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate