RESUME OF: Anthony J Ruggirello

Objective

Summary

Attested and well rounded Warranty Administrator and Consultant with a results driven focus and 25+ years’ experience in warranty management and consulting. Established strengths in training, time management, critical thinking, multitasking and communications. Proven track record demonstrated through low audit history, high claims acceptance rate, customer satisfaction ratings and continual expansion of knowledge. To obtain a position as a Warranty Analyst that will allow for continued learning and application of my existing knowledge and experience.

Education

Associates Degree in Electronics

Professional Experience

Advantage Technical Resourcing Southfield, MI Warranty Consultant & Auditor

October 2020 August 2022

Consulted with over 100 pre audit dealers to evaluate their claims, demonstrate the dealer dashboard and review the audit process.

Intensive claim reviews based on knowledge of warranty policies to identify duplicate repairs overlapping labor and excessive parts that led to rejected claims and pre audit status.

Validated compliance with proper diagnosis and claim submission procedures that resulted in numerous dealers no longer subject to an audit.

Assembled audit findings to create summary reports for the warranty and audit leadership team.

Detroit Diesel / Daimler Trucks North America June 1996 – 2020

Compliance Auditor Feb 2017 – 2020

•Responsible for auditing Dealers/Distributor/Fleet Warranty Claims

•Prepare documentation for Closing Meeting with Dealer Personal.

•Perform formal analysis and provide professional written interpretations of findings.

•At times had to work independently with Dealer personal when reviewing charge backs.

•Strong problem-solving and investigative skills.

•Experience working with multiple different (DMS) dealer management systems (ADP, R&R, CDK, etc.)

Warranty Analyst 2009 - 2017

Responsible for paying Dealer/Dist/and Fleet claims

Responsible for releasing/setting parts with in the PDC’s for new DD5 and DD8

engines

Perform Daily Warranty Audits paying warranty claims

Responsible for inspecting/testing end of life products

Warranty Analyst for all Electronic components on all DDC series engines

Responsible for all Modifications released from DDC

Responsible for Timely/ accurate information to Dealers/Dist Warranty Inquiry

System

Member of VRB software update meetings weekly

Special projects under former Manager D. Dole

Created better Warranty process improvements

Responsible for NPF and Policy claims

Responsible for Ryder and Penske claims

Assisted in creating New Combine SRT times to help service locations

Presented WEBINARS

Service Engineer 2005 – 2009

Responsible for all electrical components/service-related issues for the MBE/S60/DD products

Lead Service Engineer for MBE 4000

Responsible for training new employees in the Call Center

Responsible for the S60/MBE Reliability Engineering material room meetings for failure analysis of parts/components/tooling

Prepared Technical Service Letters/TSB/FSA/Recall notifications.

Helped Service locations prepare paperwork for (SSI) Single Server Sign In

Special Tool Manager 2002 - 2005

Managed all service-related tooling for the field

Filed warranty claims

Lead review team for failure analysis of parts/components/tooling.

Electronic Reliability Engineer 1996 - 2002

2 certified Patents for Electronics for DDIV and DDEC V engines.

FSE: Managed Field Test Sites for both S/W and components testing

2000 -2002 Set up and released components for a 500 Vehicles field test for Detroit Diesel DDECIV control module.

General Motors August 1992 – June 1996

Associate Electrical Engineer

Designed/Created Protype/Tested electrical harnesses on GM right-hand drive Sport Utility Vehicle for Southeast Asia

General Dynamics October 1982 – June 1992

I possess a strong working knowledge of the Army Operator and Field Level Maintenance system. I understand the unique military training needs and how to work with unit personnel to get the maximum transfer of knowledge to the soldier. I assisted in the development of special instruction and training utilizing Engineering Drawings for Provisional Data (EDFP) to support a Logistical Demonstration for the M1 platform, and the Fox Vehicle. I contributed to the development and execution of Instructor and Key Personnel Training (I&PKPT) to adjudicate technical accuracy of Training Support Packages, including Program of Instruction, task list, presentations, instructor guides, student guides, lesson plans, training schedule and evaluation/check on learning. I have participated in multiple New Equipment Operator and Maintenance events for Soldiers and Government Civilians in the development of early generations M1 Main Battle Tanks. I provided input and analysis of Government Scope of Work to determine the level of effort to develop and execute the requested system and training concept including New Equipment Training and Sustainment Training.

Worked on both mechanical and electrical components of the M1A1 Tank and other high profile/ Government projects.

Strong Work Ethics.

Team player.

Excellent Multi-tasker.

Work well independently and in a group.

Work well under pressure.

Goal Oriented.

Punctual.

Proficient in Word/MS Office/Excel and Powerpoint.

Demonstrate Leadership Capabilities

Lead on Cross Functional teams

Additional Skills

Proficient with multiple DMS, including Dealer Track, Reynolds, ADP and UCS.

Exceptional investigative know how and directives to process claims in both a timely and accurate manner.

Technologically and number savvy, assimilating into new systems and procedures quickly and confidently.

Excellent reputation for customer service and satisfaction.

References

Kevin Gorgol Ford NA Warranty and Auditing Manager 313-***-****

Santos Rivera – Ford Senior Warranty Consultant 734-***-****

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