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Marvette Wheatle

** ****** ******, ******, *** York 12206 518-***-**** adxgyz@r.postjobfree.com Professional Summary:

With 10+ years of Home Health Aide and customer service experience. Adept at working in a multicultural environment performing administrative, clerical, service-oriented duties, and achieving operational objectives. Self-motivated and driven learner with excellent organizational, communication and interpersonal skills. Flexible: able to adapt to changing priorities while maintaining a positive attitude and strong work ethic. Committed to assist efficiently to deliver services for customer satisfaction and organizational success. Skills:

· Certified clinical body and skin Specialist

· Certified Home Health Aid/Companion

· Knowledgeable about elderly care, services, policies and procedures

· knowledgeable in analyzing patients’ and customers’ needs

· Knowledgeable about OSHA & HIPPA Laws

· Customer-oriented and friendly

· Prioritization, time management and interpersonal skills

· Microsoft word, Printer, fax, multiple phone lines Experience:

Tax Information Aide February 2023 – May 2023

· Performed Administrative and Clerical support including answering calls, sorting and filing documents, scheduling appointments and maintaining office records.

· Performed document extraction, preparation and mail intake.

· Managed and resolved discrepancies on return processing center and other filings.

· Performed examinations and responded to identity theft referrals from with the department.

· Analyzed, developed and tested for all input sources including third party processors, web and mandatory e- filing systems.

· Resolved and deposited unidentified remittances including data entry of various taxpayer information. Home Health Care Aide Loudonville Assistant Living Residence January 2019 – January 2023

· Performed Administrative and Clerical support including answering calls, sorting and filing documents, scheduling appointments and maintaining office records.

· Implemented and supported patient care-plan including collecting and recording patients’ vital signs

· Provided routine care, such as bathing, dressing, feeding and outside activities including light housekeeping

· Provided a safe living environment for patient without infringing on the patient’s rights.

· Monitored patient condition by observing physical and mental condition, intake and output, and exercise. Page 2

Home Health Care Aide Alternative home health July 2016 – January 2019

· Assisted patients with personal hygiene, dressing, bathing, and other daily tasks while assisted patients care for themselves by helping them, eat, use special techniques and equipment for personal hygiene

· Performed basic health care services for patients including checking vital signs or administering prescription medication.

· Partnered with a nurse, personal care aide, a CNA, nurse aide, nursing assistant, and other caregivers and in- home care professionals; kept up with in-service training

· Monitored patient’s physical and mental condition, intake and output, and exercise.

· Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Home Health Aide Senior Health Care March 2011- June 2016

· Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

· Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; prepared and served meals and snacks; running errands.

· Assisted patients by providing personal services, such as, bathing, dressing, and grooming.

· Assisted patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

· Assisted family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping. Education:

Florida Career College

· Certified clinical body and Skin Care Specialist Christian Home Health Training Institute

· Home Health Nurse

Certifications and Awards:

· Customer Service Tier One

· National Incident Management System

· Developmental Appropriate Practices

· School-age Appropriate Practices

· Child care Facility and Family child care home rules and regulations

· Early Literacy for Children age birth through three

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