Customer Service Retail Associate
Resume:
Erika Franco
*****.******.***@*****.***
SUMMARY
● Over 15 years experience providing customer service, meeting or exceeding customer expectations
● Knowledgeable in Microsoft Word, Excel, PowerPoint, Google Suite, internet navigation and Zoom
● Effective in troubleshooting and installing new software
● Experience using fax machine, copy machine, and scanner
● Fluent in English and Spanish; Ability to type 35-40 WPM
● Recently completed computer training course which covered Google Suite and Salesforce
● Attention to detail and precision
● Knowledge of Salesforce
PROFESSIONAL EXPERIENCE
H2 Galaxy, Queens, NY February 2014 – April 2020
Account Assistant
● Accurately entered information into database ensuring all information was up to date
● Responsible for incoming customer calls; Performing up to 20 initial assessments per day; Resolves customer-service issues and when needed escalates to the correct department
● Created shipping labels checking that all shipping information was entered correctly and checked and processed returns. Created up to 100 shipping/return labels per day, ensuring that all information was entered correctly; Over 99% accuracy rate
● Collaborated with vendors to check information and rates for services and products Conway Store, Brooklyn, NY March 2013 – November 2013 Retail Associate
● Provided excellent customer service by meeting and greeting customers in a warm and welcoming manner
● Stocked shelves, counters, or tables with merchandise to promote sales
● Stamped, marks, or tags price on merchandise to accurately reflect current prices and sales of items
● Cleaned shelves, counters, tables, floors and overall store to ensure a neat environment and positive shopping experience
Catholic Charities, Queens, NY July 2002 – August 2004 Resource Assistant
● Answered the switchboard and recorded accurate messages
● Provided accurate information regarding available services to diverse clients
● Daily cash management up to $100 - opened, balanced, and closed account
● Performed administrative support through requesting payments for merchandise, maintaining supplies inventory, and handling and shipping merchandise
EDUCATION
First Step Program, New York, NY January 2021 - February 2021 Remote Career Enhancement and Computer Training
Center for Urban Community Services, New York, NY February 2021 Non-Coercive Approaches to Conflict Management
Janian Medical Care,New York, NY February 2021
Certified Opioid Overdose Responder
Hostos Community College, Bronx, NY September 2004 AAS in Microcomputer for Business
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