Desk Technician Network Engineer

Jean Aghomo

Jr. Network Engineer

NC Phone: 980-***-**** Email: *************@*****.***

SUMMARY

• 2+ years of experience as a Junior Network Engineer, specializing in planning, designing, implementing, troubleshooting, optimizing, and testing static/dynamic routing protocols such as EIGRP, OSPF, MPLS, IS- IS, and BGP

• Proficient in design, implementation & managing LAN, WAN solutions for client setups

• Strong understanding of routing, switching, Intrusion Detection System (IDS), and Intrusion Prevention System (IPS), Firewall Management, IPSEC, VPN Configuration & VoIP Management

• Solid understanding of the OSI Model and TCP/IP networking standards, including protocols like SNMP and TFTP

• Knowledgeable in configuring static NAT, dynamic NAT, and dynamic NAT overloading

• Possess a strong comprehension of multiple contexts in ASA firewalls and have successfully implemented various failover mechanisms among ASA firewalls.

• Experienced implementing, configuring, troubleshooting ether-channel, HSRP, & VRRP

• Proficient in installing & configuring DNS, DHCP server, subnetting, IPv4, and IPv6

• Configured network security policies IPSEC, SSL, VPN, Route-maps, distribute lists, Prefix lists, Access Control Lists (ACL), filters in Cisco ASA, Palo Alto environments

• Proficient in configuring/troubleshooting WAN technologies Frame-Relay & PPP Cisco Routers

• Solid understanding configuring Virtual Local Area Network (VLAN), spanning tree protocol (STP), and VTP

• Experienced in trouble-shooting both connectivity issues & hardware problems on Cisco-based networks

• Improved performance of the AAA modules by reducing internal messaging overhead & identifying areas for memory optimization

• Experienced in Virtualization technologies like installing, configuring, VMware vSphere

• Extensive knowledge of deploying & troubleshooting L1/L2/L3 TCP/IP, Multilayer Switching, QoS, IPSEC, UDP, Ethernet, Voice & Data Integration & IP Routing Protocols RIP, EIGRP & OSPF

• Experience in developing data applications in Linux/Windows environments

• Experienced in the development, implementation, & integration of strategies within a team-oriented environment

EDUCATION

Bachelor of Science, Network & Communication Management DeVry University, IL

CERTIFICATION: Cisco Certified Network Associate (Cisco ID: CSCO13634815) SKILLS: LAN, WAN, IDS, IPS, IPsec, OSPF, MPLS, NAC BGP, EIGRP, NAT, VLAN, VPN, ACL, Cisco ASA, Cisco ACI, ISIS, SNMP, TFTP, Load Balancing, TCP/IP, DHCP, CDX, DNS, AAA, VTP, STP, SSL, HSRP, VRRP, PRTG, Cisco ISE, Cisco ASE VMware, Wireshark, PPP, Palo Alto, PRIME, Frame-Relay, MS Visio, Windows, Linux EXPERIENCE

Jr Network Engineer

March 2022 – May 2023

Atrium Health, NC/ Contract

• Experienced in installing, testing, servicing, and repairing various types of end equipment, not limited to, computers, network interfaces, cards, software, printers, modems, fax devices, and more

• Installed & maintained network devices such as routers, switches, firewalls, wireless LANs, IDS/IPS appliances, etc...

• Designed & installed computer network connections and cabling

• Conducted troubleshooting activities to address system failures and identified bottlenecks to enhance long-term efficiency and cable management

• Tested & configured software, maintained & repaired hardware and peripheral devices

• Provided support in the operation and the district data communications networks by installing, troubleshooting & maintaining hardware, software and data communication equipment

• Deployed and maintained Medical temperature controller system to nurse station, ensuring connectivity

• Created incident tickets (ConnectWise) to respond, track, and follow up on inquiries regarding access to applications and services, login help and various issues

• Worked with nurses/doctors with troubleshooting digital censoring controller

• Reported problems with procedures and made suggestions for improvements

• Installed and configured wireless Bridges and censors across the hospitals Environments: RIP, IGRP, OSPF, EGP, EIGRP, BGP, IS-IS, TRACEROUTE, Ipconfig, NetStart, Ping, Wireshark, PRTG Telnet, Hotspot, SolarWinds, SNMP, TCP/Dump, TCP/Ip, SolarWinds Web Helpdesk, Connect Wise, OS Ticket, Network Deployment Lan Construction, Inventory, TDR, Etc... Network Technician

Sep 2019 – Feb 2022

Spectrum/Metro-Tech, NC

• Migrated to Cisco IPSEC client/any connect Remote access VPN solutions from Palo Alto Global Protect

• Configured network access servers and routers for AAA Security

• Analyzed and understood the issues related to DNS, DHCP, and other IP conflicts

• Troubleshot & resolved dynamic routing, ethernet switching, and host connectivity issues in a window & network environment

• Leveraged CDX platform to promote material & environmental sustainability via creation, & exchange throughout the entire supply chain

• Configured rules and maintained Palo Alto firewalls

• Provided analysis of firewall logs using various tools

• Configured STP for loop prevention and VTP for Inter-VLAN Routing

• Configured Frame-relay & PPP encapsulation in various configurations and authentications

• Upgraded Cisco routers, switches, and firewalls using TFTP.

• Installed, configured, administered, troubleshot VMware server on ESX platform & VMware client, workstation

• Leveraged Cisco ISE to administer, product, enabling the creation and enforcement of security and access policy for endpoint devices connected to the companies Routers and Switches.

• Authenticated IPsec encryption & granted access for users/groups to log in securely in a VPN concentrator

• Leveraged PRIME membership program to provide Business-specific features and benefits unlimiting fast delivery on eligible items

• Troubleshoot network problems using Packet Analysis tools like Ethereal (Wireshark)

• Working with network redundancy, diversity, and associated dynamic protocols, including

• HSRP, VRRP

• Leveraged Network addresses control to define and implement policy and describe security access to network nodes by devices when they attempt to access the network

• Utilized IP and transmission control protocol (TCP) to maintain communication between servers

• Efficient use of MS Visio for technical diagrams, technical documentation, & presentation tools Environment: Cisco IPsec, Cisco ISE, VPN, Palo Alto, AAA, DNS, NAC, DHCP, PRIME, STP, VTP, VLAN, Frame-relay, PPP, TFTP, VMware, CDX, Wireshark, HSRP, VRRP, TCP, MS Visio. Network & Communication Management Student

Jan 2016 – Aug 2019

DeVry University, NC

Acquired Skills: DHCP, DNS, SSH, TCP/IP, Cisco ISE, SNMP, Wireshark, TCP dump, SolarWinds, NAC, PRTG, Lan-1, Firewalls, STP, CDX, MS Visio, Multi-tasking, problem-solving, PRIME, Cisco ASA, IPS-IDS, BGP, OSPF, EIGRP, OSI Model

Help Desk Technician

Feb 2012 – Dec 2015

OTTO Environmental Systems, NC

• Respond to customer’s issues via phone, email, and computer chat

• Provide customer assistance while documenting performs interaction

• Diagnose and provide support to customer’s reported issues

• Escalate issues to the next tier with next level of difficulty

• Install, make changes, and repair computer, upgrading hardware and software issues

• Follow up with customers to ensure issues are effectively resolved

• Use ticket system to create, support, manage and maintain customer issues Environment: Tactical problem- solving, ability to explain technical information clearly, multitasking, communication, applications tracking, troubleshooting, Hub spot, SolarWinds web help desk, Spiceworks, Connect wise, OS ticket

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