Data Entry Support Specialist

E Eugene

Middletown, New York ***** 1-845-***-****

********@*****.***

PROFESSIONAL

SUMMARY

To acquire a challenging position that will enhance knowledge and further build upon credentials as an Appraisal Coordinator. Seeking a competitive and challenging environment. Skills: Microsoft Office, Customer Service. enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through work and life experience. I am a quick learner and would be an asset to my team. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS TECHNICAL SKILLS Proficient in

the following areas :

Microsoft Word, Microsoft Excel,

Lotus Notes, Internet, Sametime,

Fax / Copy/ Scan, E-Mail.

I have the Code of Ethics

Certificate. Professional,

knowledgeable, and courteous in

all aspects of sales and

marketing. Organized with ability

to multi-task in fast-paced

environment. Demonstrate

attention to detail and a high level

of accuracy

Call Center Customer Service

Office Equipment

Real Estate Appraisal

Status Updates

Train Employees

Customer Interaction

Scheduling Appointments

Handling Complaints

Database Maintenance

Data Confidentiality

Performance Improvement

Coordinate Schedules

Operational Efficiency

Active Listening Skills

Security Procedures

Office Organization

Special Projects

Appraisal Reports

Customer Experience

Microsoft Office

Customer Satisfaction

Client Rapport-Building

WORK HISTORY APPRAISAL COORDINATOR 09/2016 to 11/2022 Reverse Mortgage Funding Newburgh NY

Monitors and handle the entire pipeline process of appraisal orders daily from order entry to delivery

This includes handling inbound and outbound calls from loan officers, processors, underwriters, appraisers, and property owners Troubleshooting problematic scenarios

Creating reports for tracking order progress

Assisted in data entry for residential reviews of appraisals and evaluations. Communicated with fee appraisers regarding orders, reports and assignment schedules.

Obtained fee amounts from fee appraisers for applications requiring loan estimates.

Monitored completion of reports and turnaround of orders for fee and staff appraisers.

Composed and ordered engagement letters to fee appraisers. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Resolved issues through active listening and open-ended questioning, escalating major problems to operations manger

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Mentored office employees on proper administrative procedures and how to use programs such as tango, keeping operations consistent and efficient for maximum performance.

Developed and implemented office management procedures to increasing training team productivity and accuracy.

METLIFE 01/2010 to 01/2015

Order Appraisals

Send appraisal reports to processing team when received Monitor appraisals.

REALTOR 01/2003 to 01/2015

ERA CURASI REALTY

Real estate sales agent

List residential homes, commercial properties, and raw land Show homes, commercial properties, and raw land

Present offers, sign contracts, accompany appraisers and home inspectors Contacting buyers, sellers, lawyers, agents, etc.

EDUCATION Middletown HS, MIDDLETOWN, NY 1992

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