Charlene MAIDOH

Location: New York, NY

Phone: +1-832-***-****

Email: adxguy@r.postjobfree.com

Linkedin: Charlene Maidoh

Summary

~ Highly motivated Project Manager with over 9+ years of experience in both traditional and agile methods who is well rounded in various project and product management platforms such as Jira, Confluence and Quip

~ Certified in Scrum framework and Agile methodology

~ Constantly rated as a “Top Performer” who is recognized as a quick study and an influential strategist that exhibits solid problem-solving, adaptability, and process optimization skills

~ Cross organizational expertise with hands-on experience building, managing and executing projects

~ Customer/client management speciality - capable of handling challenging and high pressure situations

Certifications

~ Certified Scrum Master (CSM) from

Scrum Alliance

~ Agile Project Management

Certification

~ Agile with Atlassian Jira

Certification

~ Foundations of Project

Management Certification

~ Project Initiation Certifications

~ Security Clearance Certificate(Hold

Active Security Clearance) by New

York State Department of Licensing

Technical Skills

~ Project Management

~ Agile Planning and Leadership

~ Scrum Framework

~ Google Workspace

~ Quip Project Management

~ Jira and Confluence (Atlassian)

~ Microsoft Office Suite (Word, Excel,

PowerPoint, Outlook)

~ Google Suite

~ Slack/Zoom & similar

Soft Skills

~ Extensive Sales and Customer

Service Skills

~ Time Management

~ Meeting Facilitation

~ Strong Collaborator and

Communicator

~ Coaching and Team Building

~ People Management and Training

~ Expert Resource Allocator and

Manager

Work Experience

Project Manager Palantir USG Inc. 2013 - Present (10 years) Project Management

● Oversaw planning and executing of projects across the organization with stakeholders such as engineers, account managers, product teams and facility security officers (FSO)

● Created project plans to fit stakeholder needs within budget on desired outcomes; full accountability for project results

● Facilitated teams planning and tracking activities including pre, during and post project implementation

● Analyzed schedules of Project Management Office (PMO) to optimize performance and delivery

Scrum Assist

● Assisted as Scrum Master support for key assigned projects, including rapidly responding to and resolving mid and executive level concerns while upholding strict deadlines to align with project-specific goals

● Conducted team workshops on how to be agile and follow agile principles

● Hands-on experience and knowledge with end-user support, ticket systems, backlog and data entry

Operational/Administrative Management

● Organized a results-focused team in ensuring obstacles are removed and projects are completed on-task

● Confidentially handled “Top Secret” documents as required per project objectives

● Acted as a subject matter expert when working with government offices of Department of Revenue (DoR) and Department of Defense (DoD) Front Office Manager Times Square Hotel 2009 - 2013 (4 years) Customer Management

● Delivered excellence in front desk services, including information, assistance and advisement to customers at Time Square

● Led the rollout of Time Square initiatives and produced excellent customer service score and well trained staff by focusing on management from the lobby

● Trained, coached, and mentored newly hired employees to provide highest level of customer service

Admin Management

● Managed data and records of all customers including problem response and resolution and troubleshooting

● Handled all administrative responsibilities including organizing, planning, and scheduling responsibilities

Risk and Safety Assist

● Consistently upheld a safe building environment by practicing risk mitigation techniques, as well as patrolling, detecting, observing, and comprehensively documenting incidents as they occurred

● Acted as the building’s Certified Fire Guard and Served as a “go-to” mediator between NYPD, EMS, and case workers

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