Call Center It Project

Curriculum Vitae of Lerato Masilo

Contact number: 081-***-****/065-***-**** l Email: adxguo@r.postjobfree.com m l linkedin.com/leratomasilo

Personal Information

Date of Birth: 07/01/1989

Nationality: South African

Languages: Southern Sotho, English, Setswana, Zulu and Afrikaans Driver’s License: Code 8 Personal

Profile

I am a National Diploma in Software Development graduate from the IIE’s Varsity College and I am an individual who is open to continuous learning and development. I believe through life, school and a bit of work experience I have been able to obtain good time management, leadership, computer, teamwork and administration skills. I believe in peaceful environments and always strive to make other people’s interaction with me as peaceful as possible by avoiding conflict, keeping a smile and taking pride in my work. I am looking for an organisation where I can share the skills that I have already gained and where I can develop further on other skills that are vital in my chosen career path. Educational Background

The IIE Varsity College; National Diploma in Information Technology (Software Development); 2012 Modules: Analytical Techniques, Business Communication, Business Information Systems, Business Practice, Entrepreneurship, End Use Computer A & B, Programming Logic Design, Programming (Visual Basic), Database (SQL), Web Development (html and asp.net), System Analysis and Design, IT Project Management, Programming (Java), Work Integrated Learning Sedaven High School in Heidelberg; National Senior Certificate; 2007 Subjects: English First Language, Afrikaans Second Language, Mathematics, Business, Biology and Science

Achievements:

2009: Obtained 2 distinctions in my first year of studies 2007: Prefect at Sedaven High School

Work History

Curriculum Vitae of Lerato Masilo

Company: IT MASTER NQF Level 5

Title: System Support Learnership TORQUE IT Training Dates: December 2017 - November 2018

Contact number: 081-***-****/065 871 1221l Email: adxguo@r.postjobfree.com l linkedin.com/leratomasilo

Duties:

● Configuring PC (downloading Windows and other software for schools)

● Helping at Reception

● Call centre (calling schools and logging and closing calls)

● In Training of SharePoint for developing the company intranet IT Master; Administrator; 2017 - 2019 Duties:

● Configuration of PC and Tablet

● Call Center,

● Reception and administrator of vehicles

● NQL 5 System support certificate

DATACENTRIX; Internship – Configuration; June 2015 - May 2016 Duties:

● Librarian using ITSM

ALEXANDER FORBES; Claims Administrator; October 2012 - March 2013 Duties:

● Claims for Pension

● Retirement

● Untaxed Claims

● Tax application online

References

Company: IT Master

Name: Mathapelo Kekana

Title: HR Manager

Curriculum Vitae of Lerato Masilo

Contact details: 012-***-**** adxguo@r.postjobfree.com Company: IT Master

Name: Theophilus Netshitomboni

Title: Call Centre

Contact number: 081-***-****/065-***-**** l Email: adxguo@r.postjobfree.com l linkedin.com/leratomasilo

Contact details: 012-***-**** adxguo@r.postjobfree.com Company: Data Centrix

Name: Hellen Kganyago

Title: CMDB Liberian

Contact details: 078-***-****

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